- Verify that Mass Storage Mode is enabled on the BlackBerry smartphone by completing the following steps:
- Click the Options icon and select the Memory option.
- Verify that the Mass Storage Mode Support field is set to On.
- Verify that the Auto Enable Mass Storage Mode When Connected field is set to On or Prompt.
- Connect the BlackBerry smartphone to the computer.
- Open My Computer.
- Select the removable drive for the BlackBerry smartphone's media card.
- Select the BlackBerry folder.
- Select the Pictures folder.
- Delete the picture.
- Disconnect the BlackBerry smartphone from the computer.
- Access the Media application from the BlackBerry smartphone and verify that the picture is deleted.
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