Not able to accept or send Text messages

not able to accept or send Text messages.

1) OPtions

2) security options

3) firewall

4) uncheck block incomming messages SMS

Unable to delete a picture

1. Verify that Mass Storage Mode is enabled on the BlackBerry smartphone by completing the following steps:
   1. Click the Options icon and select the Memory option.
   2. Verify that the Mass Storage Mode Support field is set to On.
   3. Verify that the Auto Enable Mass Storage Mode When Connected field is set to On or Prompt.
2. Connect the BlackBerry smartphone to the computer.
3. Open My Computer.
4. Select the removable drive for the BlackBerry smartphone's media card.
5. Select the BlackBerry folder.
6. Select the Pictures folder.
7. Delete the picture.
8. Disconnect the BlackBerry smartphone from the computer.
9. Access the Media application from the BlackBerry smartphone and verify that the picture is deleted.

Supplementary service error

 Have you tried removing the dashes in the number, or otherwise formatting the number differently?  I didn't need the +, either

How to install and configure the East Asian language pack on a BlackBerry smartphone

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17208

To install the East Asian language pack, complete the following steps:

1. From the wireless service provider's website, download the BlackBerry Device Software for the BlackBerry smartphone that includes the East Asian language pack. For example, BlackBerry Device Software 4.6.0.298 (East Asia).
2. Open BlackBerry Desktop Manager.
3. Select the application loader tool.
4. Open Add/Remove Programs. At this point BlackBerry Desktop Manager confirms if the BlackBerry Device Software version which is installed is specific to the wireless service provider that the BlackBerry smartphone was purchased from.
5. From the Device Application Select screen, locate East Asian Language and Input Support.
6. Select the language you want to install.
7. Click Next. The installation will begin.

Once the BlackBerry Device Software is installed, on the BlackBerry smartphone, complete the following:

1. Go to Options.
2. Under Input Language, select the language that was installed.
3. Save your changes.
4. Compose an email message to test the input language.

Change the key store password

1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Press the Menu key.
6. Click Change Password

Email signature changing

1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. If necessary, change the Message Services field.
5. Set the Use Auto Signature field to Yes.
6. In the text box that appears, type a signature.
7. Press the Menu key.
8. Click Save.

Desktop Manager shuts down and will not synchronize

The Fix for this issue is to go into your Control Panel / User Accounts / Turn User Account On or Off / and then make sure the box is NOT checked where it says Use User Account Control to help protect your computer.

youtube application for blackberry

http://appworld.blackberry.com/webstore/content/1486

http://www.blackberrydownload.net/software-1-downloads.html

Anti virus Software

 http://appworld.blackberry.com/webstore/content/8469

http://appworld.blackberry.com/webstore/content/6143

http://handheld.softpedia.com/get/Security/Antivirus/SMobile-VirusGuard-for-Blackberry-34897.shtml

How To delete Phone Call Log

To empty your BlackBerry's phone call log, first make sure that Call Logging is set to "All Calls" from Phone Options --> Call Logging.

Now go to the Message List Application, and view the folder "Phone Call Logs". You can now select the top most log, and then select "Delete Prior" from the menu. This will empty your phone call log.

All Software in BB

http://appworld.blackberry.com/webstore/category/76

To know all handset features

http://www.eaccessinc.com/blackberry_bold_9000_and_bold_9700.htm

Control which personal contact subfolders a user can synchronize to a BlackBerry device

By default, a user can synchronize all of the personal contact subfolders on the messaging server with the contact lists on the BlackBerry® device. To help manage network resources, you can select the personal contact subfolders that a user can synchronize.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. Click the display name for the user account.
5. In the Messaging Configuration section, click Device configuration.
6. Click Edit User.
7. On the Email tab, in the Private contact folders section, select the private contact subfolders that you want to permit the user to synchronize with the contact lists on the BlackBerry device.
8. Click Continue to user information edit.
9. Click Save all.

link for Excel,PDF,Doc,ppt

http://www.dataviz.com/products/documentstogo/blackberry/index.html

A red X appears in the message list beside an email message sent from the BlackBerry smartphone

X appears beside the email message in the message list and the following error message appears in the message status field:

Desktop email program was unable to submit message

Note: The message status field appears above the To field within the email message.

Environment 

Cause

Summary of Causes
This issue may be caused by the following:

1. The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding. This occurs with BlackBerry Enterprise Server 4.0 to 5.0.
2. The Microsoft® Exchange mailbox for the BlackBerry smartphone user is full.
3. The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft Active Directory.
4. The Send As permission has not been applied to the user account in the Microsoft Active Directory.

Resolution

Complete the appropriate resolution for the cause.

---

Cause 1
The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding.
Note: This occurs with BlackBerry Enterprise Server 4.0 to 5.0.

Resolution 1

Restart the BlackBerry Router by completing the following steps:
Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones.

1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
2. Go to Administrative Tools > Services.
3. Double-click BlackBerry Router and then click Start (see image below).
   
4. Close the Services window and then close the Control Panel.

---

Cause 2
The Microsoft Exchange mailbox for the BlackBerry smartphone user is full.

Resolution 2

Make sure that the user's Microsoft Exchange mailbox has not reached or exceeded the mailbox limit.

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Cause 3
The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft Active Directory.
Resolution 3
Complete the steps in to resolve the Send As permissions issue.

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Cause 4
The Send As permission has not been applied to the BlackBerry smartphone user account in the Microsoft Active Directory.
Resolution 4
Apply the Send As permission directly to the user object if it is not configured to inherit from the domain. Resolution 1 in  details the steps to add the Send As permission to user accounts.
Note: In some environments, users will apply the Send As permission directly to the user account, and not have it inherited from the domain level. Make sure that the Send As permission has been applied to the user account if not inherited from the domain.

Unable to send email messages because the Send As permission has been revoked

Note: If all the users on the BlackBerry Enterprise Server are unable to send email messages with this error and the all the users are not in a protected group, refer to the Permit BlackBerry device users to send email messages in a Microsoft Exchange environment section in the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide to set up the default Send As permission for the BlackBerry service account. Once the default Send As permission has been set as directed in the installation guide, wait 30 minutes to allow the Security Descriptor Propagator task to run and then refer to the Confirming if the Send As Permission is present on a user account and Clearing the Exchange permission cache in the Additional Information section of this KB to confirm and restore sending functionality.

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When a BlackBerry smartphone user tries to send an email message, a red X appears beside the email message in the message list on the BlackBerry smartphone, indicating that it cannot be sent. The Message Status field displays one of the following error messages:

• Unlisted message error.
• Desktop email program unable to submit message.

Note: The Message Status field appears above the To field in the email message.

This will likely occur shortly after applying either of the Microsoft hotfixes listed in the Cause section or other Microsoft hotfixes to update the DST settings on the Microsoft Exchange Server.
This issue will only affect some BlackBerry smartphone users, typically the Windows administrators or other users with elevated permissions, such as Print Operators. If all users are affected, refer to the note at the top of these section to set the Send As permission for all users before proceeding with this KB.
The BlackBerry Messaging Agent (MAGT) log file displays the following:

BlackBerry Enterprise Server 4.0 to 5.0

[40700] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Receiving packet from device, size=111, TransactionId=-2099843783, Tag=147, content type=CMIME, cmd=0x3 [30112] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Receiving message from device, RefId=1607656887, Tag=147, TransactionId=-2099843783 [20265] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed [20265] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed [20000] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Send() failed: SUCCESS, Tag=147 [40277] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Sending message error to device for message 1607656887 [40583] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Sending packet to device, Size=46, Tag=222, TransactionId=-1012978472

BlackBerry Enterprise Server 2.1 to 3.6

[40700] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Receiving packet from device, size=161, TransactionId=-1966367802, Tag=-1091853399, content type=CMIME, cmd=0x3 [30112] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Receiving message from device, RefId=1473556709, Tag=-1091853399, TransactionId=-1966367802 [20265] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} *** MAPI *** MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed. [20000] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Send() failed: ERR_SUBMIT_MAIL, Tag=-1091853399 [40277] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Sending message error to device for message 1473556709 [40583] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Sending message to device, Size=85, Tag=6420, TransactionId=-1001413813

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Environment

• BlackBerry® Enterprise Server 2.1 to 5.0 SP2 for Microsoft® Exchange
• BlackBerry smartphones
• SDR75493
• SDR82260

Cause

The default permissions for user accounts in protected groups has been changed to remove the Send As permission and the Allow Inheritable Permissions from the accounts, by hotfix 895949 and 926666 for Microsoft Exchange, as described in the Microsoft support.microsoft.com website. These hotfixes are for Microsoft Exchange Server 2003 SP1 or SP2, or Microsoft Exchange Server 2000 SP3.
The removal of the Send As permission occurs when the Security Descriptor Propagator Update task runs, at about 20 to 30 minute intervals. Users most commonly affected are Domain administrators, but any user in a protected group will be affected by this.
For a list of protected groups, and more information about the Security Descriptor Propagator Update task and AdminSDHolder, search the Microsoft TechNet web site for the "AdminSDHolder, Protected Groups and SDPROP" article in the September 2009 edition of the TechNet online magazine.
Note: While the default permission change was initially identified in Microsoft hotfixes 895949 and 926666, there might be other hotfixes that could also update the default permissions and result in the same issue, and newer versions of Microsoft Exchange versions that include the new permissions for protected groups by default.

Resolution

The recommended resolution for this issue is to remove the affected user from any protected groups. 

For a user who needs an account in a Windows® protected group, it is recommended to provide a second account for the user. One of the accounts will not be in any protected groups, and would be used for day to day general use and email with the BlackBerry smartphone. The second account will be the administration account and can be added to any needed protected groups.

Important: This resolution does not require any changes to the Microsoft® Active Directory® permissions and is the Research In Motion and Microsoft recommended resolution.

Once the user has been removed from any protected groups, the following must be completed to restore the Send As permission for each user that was removed from a protected group.

1.       Confirm the user has been removed the all protected groups, included any which may have been due to inheritance from other groups.

2.       Open Active Directory Users and Computer.

3.       From the menu select View > Advanced Features.

4.       Navigate to the user that was removed from the protected group.

5.       Right-click the user and select Properties.

6.       Select the Security tab.

7.       Click the Advanced button.

8.       Enable the inherited permissions for the user

• On Windows Server® 2003, check the box:
  All inheritable permissions from the parent to propagate to this object…
• On Windows Server 2008 check the box:
  Include inheritable permission from this object’s parent

9.       Click Apply.

10.   Confirm the Send As permission now appears in the Permission entries: list with the name of the BlackBerry Enterprise Server service account.

11.   Click OK.

12.   Click OK.

13. Complete steps 4 to 12 for any other users removed from a protected group.

14.   Follow the steps for Clearing the cached permissions in the Other information section of this KB.

Note: Confirm in 30 minutes that the inherited permissions check box is still checked. If in 30 minutes the check box is unchecked, it means the user is still being flagged by the Microsoft Active Directory Security Descriptor Propagator as being in a protected group either directly or by inheriting it from another group. This must be corrected first and then the steps repeated.

Workaround

If it is not practical to remove the user from the protected group, there are two workarounds that can be done to force the Send As permission onto user accounts in protected groups. Both these workarounds modify Microsoft's recommended Microsoft Active Directory permissions for user accounts in protected groups. Only one workaround needs to be completed.

Important: These workarounds are not recommended by Microsoft or by Research In Motion.
Note : If at any point in the future the BlackBerry service account is changed to a different service account, the workaround that was implemented will need to be run again to apply it to the new service account.

Workaround 1 – Modify the ACL using the DSACLS command line tool.

This workaround will use the Microsoft tool DSACLS to force the Send As permission onto all protected groups by changing the AdminSDHolder object. Additional information about this work around can be found in Microsoft on the support.microsoft.com website.

Complete the following steps to apply this work around.

1. Logon to a domain controller for the network.

2. Ensure that the DSACLS utility is installed on the computer you will be running applying the work around on.

3. Open the Notepad.exe application.

4. Copy and paste the following commands into Notepad.

dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:CA;Send As"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:CA;Receive As"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:CA;Change Password"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:RPWP;Personal Information"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:RPWP;Phone and Mail Options"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:RPWP;Web Information"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\BESAdmin:CA;Send As"

5. Replace the following text in Notepad.

• On the last line, replace BESAdmin with the name of the BlackBerry server account if different than the default of BESAdmin.
• On all lines, replace dc=domain,dc=local with the name of the Windows domain.

For instance if the Windows domain is eastern.mycompany.local
The new text would be dc=eastern,dc=mycompany,dc=local

To locate the name of the domain, find the domain node in the Active Directory Users and Computer tree list.

6. Save the file as SendAsFix.bat and exit Notepad.

7. Open a command window and navigate to the directory the SendAsFix.bat file is in.

8. Run the batch file by typing SendAsFix.bat at the command line and pressing ENTER.

9. Once the command has completed, scroll up though the command window and ensure “This command completed successfully” is there for each line that was executed and there were no errors.

10. At this point the admin template has been changed to include the Send As permission for protected groups, but it is not yet applied to the protected user accounts.

11. Wait 30 minutes for the Microsoft Active Directory to update the protected user accounts with the new Send As permission.

12. Confirm the Send As permission has been applied to the user account following the steps for Confirming if the Send As permission is present on a user account in the Additional Information section of this KB article.

13. Clear the Microsoft Exchange permission cache by following the steps for Clearing the cached permissions in the Additional Information section of this KB article.

Workaround 2 – Modify the AdminSDHolder object

This workaround will change the AdminSDHolder object in Active Directory Users and Computers to force the Send As permission onto user accounts in protected groups.

Complete the following steps to apply this workaround.

1. Open Active Directory Users and Computers.

2. From the menu select View > Advanced Features and ensure it is turned on.

3. Expand the domain in Active Directory Users and Computers.

4. Expand the System folder.

5. Right-click AdminSDHolder and select Properties.

6. Select the Security tab.

7. Click the Advanced button.

8. Click the Add button.

9. Enter the service account name, BESAdmin is the default.

10. Click OK.

11. On the Permission Entry for AdminSDHolder dialog box, in the Apply to drop down box select User Objects for if using Exchange 2003 or Descendant User objects if using Exchange 2007 or 2010.

12. In the Permissions list, find Send as and check the box Allow.

13. Click OK to close the dialog box.

14. Click OK to close advanced dialog box.

15. Click OK to close user properties dialog box.

16. At this point the admin template has been changed to include the Send As permission for protected groups, but it is not yet applied to the protected user accounts.

17. Wait 30 minutes for the Microsoft Active Directory to update the protected user accounts with the new Send As permission.

18. Confirm the Send As permission has been applied to the user account following the steps for Confirming if the Send As permission is present on a user account in the Additional Information section of this KB article.

19. Clear the Microsoft Exchange permission cache by following the steps for Clearing the cached permissions in the Additional Information section of this KB article.

Additional Information

Confirming if the Send As permission is present on a user account
The following steps can be completed to confirm if the Send As permission has been applied to a user's account. Depending on how the Send As permission has been applied, the indications will vary slightly.

1. Open Active Directory Users and Computers.

2. From the menu select View > Advanced Features and ensure it is turned on

3. Navigate to the user account that needs the Send As permission checked.

4. Right-click the user account and select Properties.

5. Select the Security tab.

6. Click the Advanced button.

7. In the Permission entries list, look for an entry with the name of BlackBerry server service account, BESAdmin by default in the Name column.

8. When found, confirm the permission from the Permission column based on the screen shots.

9. If the permission cannot be found, then the Send As permission is not applied on the user's account.

Screen Shot of the Send As permission applied by the instructions in the install guide

• The Name will be the name of the service account.
• The Permission will be Send As.
• The Inherited From will list the Organizational Unit the permission is being inherited from.

Screen Shot of the Send As permission applied by using the AdminSDHolder workaround

• The Name will be the name of the service account.
• The Permission will be Special.
• The Inherited From field will say <not inherited>.

Screen Shot of the Send As permission applied by using the DSACLS workaround.

The Name will be the name of the service account.

The Permission will be Send as.

The Inherited From field will say <not inherited>.

Clearing the Microsoft Exchange permission cache.
The Send As permission is stored in Microsoft Active Directory and read by the Microsoft Exchange Server when the user attempts to send an email from the BlackBerry smartphone. Once the permission has been read by the Microsoft Exchange Server, the Microsoft Exchange Server will now cache the Send As permission (either Allow or Deny) for 2 hours, which if a Deny Send As permission for the user is in the Microsoft Exchange permission cache, it will still prevent the user from sending email from their BlackBerry smartphone.
If it has been confirmed that the Send As permission is applied to the user’s account in Active Directory Users and Computers and they still cannot send email from their BlackBerry smartphone, then the Microsoft Exchange permission cache must be cleared before they can send email again.
There are 2 methods that can be used to clear the Microsoft Exchange permissions cache, only one method needs to be done to clear the Microsoft Exchange permission cache.
Method 1

Do not send any email from the user’s BlackBerry smartphone for 2 hours. This will cause the cached permission to expire. After 2 hours, when the user tries to send email, the Microsoft Exchange Server will not have a cached permission and will need to read the current Send As permission value from Microsoft Active Directory.

• The 2 hour timer for the Microsoft Exchange permission cache starts at the time that last email send was attempted.
• If the user attempts to send an email before the 2 hours is up and the Send As permission is still present in the Microsoft Exchange permission cache, the 2 hour timer will be reset and will begin again from time of the most recent email send attempt.

Method 2
Restart the Microsoft Exchange System Attendant and Microsoft Exchange Information Store. Restarting these services purges the Microsoft Exchange permission cache and Microsoft Exchange will read the current Send As permission from Microsoft Active Directory when the next the user sends an email.
Important Note : Restarting the Microsoft Exchange System Attendant and Microsoft Exchange Information Store is not recommended by Research In Motion. If the services do not restart correctly or any errors are encountered as a result of this restart, it is outside the scope of support.

How to use BlackBerry Desktop Manager 4.3 to 5.0.1 to restore data to a BlackBerry smartphone from a backup file

To restore all of the data to a BlackBerry smartphone from a backup file, complete the following steps:

1. Connect the BlackBerry smartphone to a computer that has BlackBerry Desktop Software installed.
2. Open the BlackBerry® Desktop Manager.
3. Click Backup and Restore.
   
4. Click Restore.
5. Navigate to the backup file that contains the data to be restored to the BlackBerry smartphone.
6. Double-click the backup (.ipd) file.
7. A warning will appear that all data currently on the device will be overwritten with the backup file. If you agree to this, click Yes.
8. When the process is complete, disconnect the BlackBerry smartphone from the computer.

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To restore specific databases in the backup file to a BlackBerry smartphone, complete the following steps:

1. Connect the BlackBerry smartphone to the computer.
2. Open the BlackBerry Desktop Manager.
3. Click Backup and Restore.
4. Click Advanced.
5. On the File menu, click Open.
6. Double-click the backup (.ipd) file.
7. In the Computer Databases section, select the database or databases to restore, and then click the right arrow button.
8. A warning will appear that the data currently on the device in this specific database will be overwritten with the backup data. If you agree to this, click Yes.
9. When the process is complete, disconnect the BlackBerry smartphone from the computer.
   Note: If the right arrow button is unavailable, see the Additional Information section in this article

• BlackBerry® Desktop Software 4.3 to 5.0.1
• BlackBerry smartphones

Additional Information

By default, backup files are saved to the Documents folder on the BlackBerry smartphone user's computer, unless the path or location is manually changed. To find the folder, click Start > My Documents, or navigate to the following locations:

• For Windows® XP, the My Documents folder path is C:\Documents and Settings\<username>\My Documents\
• For Windows Vista™, the Documents folder path is C:\Users\<username>\Documents\

By default, backup files are saved with the following file names unless the file name is manually changed:

• Backup files created by manually performing a backup through Backup and Restore: Backup-(yyyy-mm-dd).ipd
• Backup files created automatically when actions are performed using the application loader tool: LoaderBackup-(yyyy-mm-dd).ipd
• Backup files created automatically if periodic automatic backups are enabled in the Backup and Restore tool options: AutoBackup-(yyyy-mm-dd).ipd

Note: "YYYY-MM-DD" represents the date the backup file was created in Year-Month-Date format.

---

If the BlackBerry smartphone is associated with a BlackBerry® Enterprise Server 4.0 to 5.0, and the user account associated with the BlackBerry smartphone is set for automatic wireless backup, the right arrow button (>>) is unavailable while attempting to manually restore most databases.
To restore these databases manually, complete the following steps:

1. Delete the Desktop [SYNC] service book from the BlackBerry smartphone by completing the following steps:
   
   1. On the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Service Book.
   2. Highlight Desktop [SYNC], display the menu, and click Delete.
2. Connect the BlackBerry smartphone to the computer.
3. Restore the databases using the preceding steps to restore specific databases in the backup file to a BlackBerry smartphone.
4. When the database or databases are restored, click Options > Advanced Options > Service Book on the BlackBerry smartphone.
5. Display the menu and click Undelete. The Desktop [SYNC] service book is restored.

How to back up data on a BlackBerry smartphone

To perform a full backup of the BlackBerry smartphone data, complete the following steps:

1. Connect the BlackBerry smartphone to the computer that is running the BlackBerry Desktop Manager.
2. Open the BlackBerry Desktop Manager.
3. Click Backup and Restore.
4. Select Backup to perform a full backup.
5. Select a location to save the backup file, and click Save.

To perform a selective backup for one or more databases, perform the following steps:

1. Connect the BlackBerry smartphone to the computer that is running the BlackBerry Desktop Manager.
2. Open the BlackBerry Desktop Manager.
3. Click Backup and Restore.
4. Click Advanced.
5. In the Device databases selection dialog box, select the databases to back up.
6. Click the Arrow that points to the left side of the screen to select the database(s) that you want to include in the backup.
7. Make sure that the correct database(s) are listed in the Computer databases selection window.
8. Click File > Save near the top left corner of the BlackBerry Desktop Manager.
9. Name the backup file and select a location to save the backup files.
10. Click Save.