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Tuesday, August 31, 2010

Anti virus Software

 http://appworld.blackberry.com/webstore/content/8469

http://appworld.blackberry.com/webstore/content/6143

http://handheld.softpedia.com/get/Security/Antivirus/SMobile-VirusGuard-for-Blackberry-34897.shtml
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How To delete Phone Call Log

To empty your BlackBerry's phone call log, first make sure that Call Logging is set to "All Calls" from Phone Options --> Call Logging.

Now go to the Message List Application, and view the folder "Phone Call Logs". You can now select the top most log, and then select "Delete Prior" from the menu. This will empty your phone call log.
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All Software in BB

 
http://appworld.blackberry.com/webstore/category/76
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To know all handset features

http://www.eaccessinc.com/blackberry_bold_9000_and_bold_9700.htm
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Control which personal contact subfolders a user can synchronize to a BlackBerry device

By default, a user can synchronize all of the personal contact subfolders on the messaging server with the contact lists on the BlackBerry® device. To help manage network resources, you can select the personal contact subfolders that a user can synchronize.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. Click the display name for the user account.
  5. In the Messaging Configuration section, click Device configuration.
  6. Click Edit User.
  7. On the Email tab, in the Private contact folders section, select the private contact subfolders that you want to permit the user to synchronize with the contact lists on the BlackBerry device.
  8. Click Continue to user information edit.
  9. Click Save all.
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link for Excel,PDF,Doc,ppt

http://www.dataviz.com/products/documentstogo/blackberry/index.html
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A red X appears in the message list beside an email message sent from the BlackBerry smartphone

X appears beside the email message in the message list and the following error message appears in the message status field:
Desktop email program was unable to submit message
Note: The message status field appears above the To field within the email message.
Environment 
Cause
Summary of Causes
This issue may be caused by the following:
  1. The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding. This occurs with BlackBerry Enterprise Server 4.0 to 5.0.
  2. The Microsoft® Exchange mailbox for the BlackBerry smartphone user is full.
  3. The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft Active Directory.
  4. The Send As permission has not been applied to the user account in the Microsoft Active Directory.
CollapseResolution
Complete the appropriate resolution for the cause.
Cause 1
The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding.
Note: This occurs with BlackBerry Enterprise Server 4.0 to 5.0.

Resolution 1

Restart the BlackBerry Router by completing the following steps:
Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones.
  1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
  2. Go to Administrative Tools > Services.
  3. Double-click BlackBerry Router and then click Start (see image below).
  4. Close the Services window and then close the Control Panel.

Cause 2
The Microsoft Exchange mailbox for the BlackBerry smartphone user is full.

Resolution 2

Make sure that the user's Microsoft Exchange mailbox has not reached or exceeded the mailbox limit.
Cause 3
The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft Active Directory.
Resolution 3
Complete the steps in to resolve the Send As permissions issue.


Cause 4
The Send As permission has not been applied to the BlackBerry smartphone user account in the Microsoft Active Directory.
Resolution 4
Apply the Send As permission directly to the user object if it is not configured to inherit from the domain. Resolution 1 in  details the steps to add the Send As permission to user accounts.
Note: In some environments, users will apply the Send As permission directly to the user account, and not have it inherited from the domain level. Make sure that the Send As permission has been applied to the user account if not inherited from the domain.
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Unable to send email messages because the Send As permission has been revoked

Note: If all the users on the BlackBerry Enterprise Server are unable to send email messages with this error and the all the users are not in a protected group, refer to the Permit BlackBerry device users to send email messages in a Microsoft Exchange environment section in the BlackBerry Enterprise Server for Microsoft Exchange Installation Guide to set up the default Send As permission for the BlackBerry service account. Once the default Send As permission has been set as directed in the installation guide, wait 30 minutes to allow the Security Descriptor Propagator task to run and then refer to the Confirming if the Send As Permission is present on a user account and Clearing the Exchange permission cache in the Additional Information section of this KB to confirm and restore sending functionality.
 When a BlackBerry smartphone user tries to send an email message, a red X appears beside the email message in the message list on the BlackBerry smartphone, indicating that it cannot be sent. The Message Status field displays one of the following error messages:
  • Unlisted message error.
  • Desktop email program unable to submit message.
Note: The Message Status field appears above the To field in the email message.
This will likely occur shortly after applying either of the Microsoft hotfixes listed in the Cause section or other Microsoft hotfixes to update the DST settings on the Microsoft Exchange Server.
This issue will only affect some BlackBerry smartphone users, typically the Windows administrators or other users with elevated permissions, such as Print Operators. If all users are affected, refer to the note at the top of these section to set the Send As permission for all users before proceeding with this KB.
The BlackBerry Messaging Agent (MAGT) log file displays the following:
BlackBerry Enterprise Server 4.0 to 5.0
    [40700] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Receiving packet from device, size=111, TransactionId=-2099843783, Tag=147, content type=CMIME, cmd=0x3 [30112] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Receiving message from device, RefId=1607656887, Tag=147, TransactionId=-2099843783 [20265] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed [20265] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed [20000] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Send() failed: SUCCESS, Tag=147 [40277] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Sending message error to device for message 1607656887 [40583] (12/13 15:38:10):{0xFF0} {<user_name>@<domain>} Sending packet to device, Size=46, Tag=222, TransactionId=-1012978472
BlackBerry Enterprise Server 2.1 to 3.6
    [40700] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Receiving packet from device, size=161, TransactionId=-1966367802, Tag=-1091853399, content type=CMIME, cmd=0x3 [30112] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Receiving message from device, RefId=1473556709, Tag=-1091853399, TransactionId=-1966367802 [20265] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} *** MAPI *** MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed. [20000] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Send() failed: ERR_SUBMIT_MAIL, Tag=-1091853399 [40277] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Sending message error to device for message 1473556709 [40583] (12/13 15:38:10):{0x7FC} {<user_name>@<domain>} Sending message to device, Size=85, Tag=6420, TransactionId=-1001413813
CollapseEnvironment
  • BlackBerry® Enterprise Server 2.1 to 5.0 SP2 for Microsoft® Exchange
  • BlackBerry smartphones
  • SDR75493
  • SDR82260
Cause
The default permissions for user accounts in protected groups has been changed to remove the Send As permission and the Allow Inheritable Permissions from the accounts, by hotfix 895949 and 926666 for Microsoft Exchange, as described in the Microsoft support.microsoft.com website. These hotfixes are for Microsoft Exchange Server 2003 SP1 or SP2, or Microsoft Exchange Server 2000 SP3.
The removal of the Send As permission occurs when the Security Descriptor Propagator Update task runs, at about 20 to 30 minute intervals. Users most commonly affected are Domain administrators, but any user in a protected group will be affected by this.
For a list of protected groups, and more information about the Security Descriptor Propagator Update task and AdminSDHolder, search the Microsoft TechNet web site for the "AdminSDHolder, Protected Groups and SDPROP" article in the September 2009 edition of the TechNet online magazine.
Note: While the default permission change was initially identified in Microsoft hotfixes 895949 and 926666, there might be other hotfixes that could also update the default permissions and result in the same issue, and newer versions of Microsoft Exchange versions that include the new permissions for protected groups by default.

Resolution
The recommended resolution for this issue is to remove the affected user from any protected groups. 
For a user who needs an account in a Windows® protected group, it is recommended to provide a second account for the user. One of the accounts will not be in any protected groups, and would be used for day to day general use and email with the BlackBerry smartphone. The second account will be the administration account and can be added to any needed protected groups.
Important: This resolution does not require any changes to the Microsoft® Active Directory® permissions and is the Research In Motion and Microsoft recommended resolution.
Once the user has been removed from any protected groups, the following must be completed to restore the Send As permission for each user that was removed from a protected group.
1.       Confirm the user has been removed the all protected groups, included any which may have been due to inheritance from other groups.
2.       Open Active Directory Users and Computer.
3.       From the menu select View > Advanced Features.
4.       Navigate to the user that was removed from the protected group.
5.       Right-click the user and select Properties.
6.       Select the Security tab.
7.       Click the Advanced button.
8.       Enable the inherited permissions for the user
  • On Windows Server® 2003, check the box:
    All inheritable permissions from the parent to propagate to this object…
  • On Windows Server 2008 check the box:
    Include inheritable permission from this object’s parent
9.       Click Apply.
10.   Confirm the Send As permission now appears in the Permission entries: list with the name of the BlackBerry Enterprise Server service account.
11.   Click OK.
12.   Click OK.
13. Complete steps 4 to 12 for any other users removed from a protected group.
14.   Follow the steps for Clearing the cached permissions in the Other information section of this KB.
Note: Confirm in 30 minutes that the inherited permissions check box is still checked. If in 30 minutes the check box is unchecked, it means the user is still being flagged by the Microsoft Active Directory Security Descriptor Propagator as being in a protected group either directly or by inheriting it from another group. This must be corrected first and then the steps repeated.

Workaround
If it is not practical to remove the user from the protected group, there are two workarounds that can be done to force the Send As permission onto user accounts in protected groups. Both these workarounds modify Microsoft's recommended Microsoft Active Directory permissions for user accounts in protected groups. Only one workaround needs to be completed.
Important: These workarounds are not recommended by Microsoft or by Research In Motion.
Note : If at any point in the future the BlackBerry service account is changed to a different service account, the workaround that was implemented will need to be run again to apply it to the new service account.
Workaround 1 – Modify the ACL using the DSACLS command line tool.
This workaround will use the Microsoft tool DSACLS to force the Send As permission onto all protected groups by changing the AdminSDHolder object. Additional information about this work around can be found in Microsoft on the support.microsoft.com website.
Complete the following steps to apply this work around.
1. Logon to a domain controller for the network.
2. Ensure that the DSACLS utility is installed on the computer you will be running applying the work around on.
3. Open the Notepad.exe application.
4. Copy and paste the following commands into Notepad.
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:CA;Send As"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:CA;Receive As"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:CA;Change Password"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:RPWP;Personal Information"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:RPWP;Phone and Mail Options"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\SELF:RPWP;Web Information"
dsacls "cn=adminsdholder,cn=system,dc=domain,dc=local" /G "\BESAdmin:CA;Send As"
5. Replace the following text in Notepad.
  • On the last line, replace BESAdmin with the name of the BlackBerry server account if different than the default of BESAdmin.
  • On all lines, replace dc=domain,dc=local with the name of the Windows domain.
For instance if the Windows domain is eastern.mycompany.local
The new text would be dc=eastern,dc=mycompany,dc=local
To locate the name of the domain, find the domain node in the Active Directory Users and Computer tree list.
6. Save the file as SendAsFix.bat and exit Notepad.
7. Open a command window and navigate to the directory the SendAsFix.bat file is in.
8. Run the batch file by typing SendAsFix.bat at the command line and pressing ENTER.
9. Once the command has completed, scroll up though the command window and ensure “This command completed successfully” is there for each line that was executed and there were no errors.
10. At this point the admin template has been changed to include the Send As permission for protected groups, but it is not yet applied to the protected user accounts.
11. Wait 30 minutes for the Microsoft Active Directory to update the protected user accounts with the new Send As permission.
12. Confirm the Send As permission has been applied to the user account following the steps for Confirming if the Send As permission is present on a user account in the Additional Information section of this KB article.
13. Clear the Microsoft Exchange permission cache by following the steps for Clearing the cached permissions in the Additional Information section of this KB article.
Workaround 2 – Modify the AdminSDHolder object
This workaround will change the AdminSDHolder object in Active Directory Users and Computers to force the Send As permission onto user accounts in protected groups.
Complete the following steps to apply this workaround.
1. Open Active Directory Users and Computers.
2. From the menu select View > Advanced Features and ensure it is turned on.
3. Expand the domain in Active Directory Users and Computers.
4. Expand the System folder.
5. Right-click AdminSDHolder and select Properties.
6. Select the Security tab.
7. Click the Advanced button.
8. Click the Add button.
9. Enter the service account name, BESAdmin is the default.
10. Click OK.
11. On the Permission Entry for AdminSDHolder dialog box, in the Apply to drop down box select User Objects for if using Exchange 2003 or Descendant User objects if using Exchange 2007 or 2010.
12. In the Permissions list, find Send as and check the box Allow.
13. Click OK to close the dialog box.
14. Click OK to close advanced dialog box.
15. Click OK to close user properties dialog box.
16. At this point the admin template has been changed to include the Send As permission for protected groups, but it is not yet applied to the protected user accounts.
17. Wait 30 minutes for the Microsoft Active Directory to update the protected user accounts with the new Send As permission.
18. Confirm the Send As permission has been applied to the user account following the steps for Confirming if the Send As permission is present on a user account in the Additional Information section of this KB article.
19. Clear the Microsoft Exchange permission cache by following the steps for Clearing the cached permissions in the Additional Information section of this KB article.
Additional Information
Confirming if the Send As permission is present on a user account
The following steps can be completed to confirm if the Send As permission has been applied to a user's account. Depending on how the Send As permission has been applied, the indications will vary slightly.
1. Open Active Directory Users and Computers.
2. From the menu select View > Advanced Features and ensure it is turned on
3. Navigate to the user account that needs the Send As permission checked.
4. Right-click the user account and select Properties.
5. Select the Security tab.
6. Click the Advanced button.
7. In the Permission entries list, look for an entry with the name of BlackBerry server service account, BESAdmin by default in the Name column.
8. When found, confirm the permission from the Permission column based on the screen shots.
9. If the permission cannot be found, then the Send As permission is not applied on the user's account.
Screen Shot of the Send As permission applied by the instructions in the install guide
  • The Name will be the name of the service account.
  • The Permission will be Send As.
  • The Inherited From will list the Organizational Unit the permission is being inherited from.
Screen Shot of the Send As permission applied by using the AdminSDHolder workaround
  • The Name will be the name of the service account.
  • The Permission will be Special.
  • The Inherited From field will say <not inherited>.
Screen Shot of the Send As permission applied by using the DSACLS workaround.

  • The Name will be the name of the service account.

  • The Permission will be Send as.

  • The Inherited From field will say <not inherited>.

    • Clearing the Microsoft Exchange permission cache.
    The Send As permission is stored in Microsoft Active Directory and read by the Microsoft Exchange Server when the user attempts to send an email from the BlackBerry smartphone. Once the permission has been read by the Microsoft Exchange Server, the Microsoft Exchange Server will now cache the Send As permission (either Allow or Deny) for 2 hours, which if a Deny Send As permission for the user is in the Microsoft Exchange permission cache, it will still prevent the user from sending email from their BlackBerry smartphone.
    If it has been confirmed that the Send As permission is applied to the user’s account in Active Directory Users and Computers and they still cannot send email from their BlackBerry smartphone, then the Microsoft Exchange permission cache must be cleared before they can send email again.
    There are 2 methods that can be used to clear the Microsoft Exchange permissions cache, only one method needs to be done to clear the Microsoft Exchange permission cache.
    Method 1
    Do not send any email from the user’s BlackBerry smartphone for 2 hours. This will cause the cached permission to expire. After 2 hours, when the user tries to send email, the Microsoft Exchange Server will not have a cached permission and will need to read the current Send As permission value from Microsoft Active Directory.
      • The 2 hour timer for the Microsoft Exchange permission cache starts at the time that last email send was attempted.
      • If the user attempts to send an email before the 2 hours is up and the Send As permission is still present in the Microsoft Exchange permission cache, the 2 hour timer will be reset and will begin again from time of the most recent email send attempt.
    Method 2
    Restart the Microsoft Exchange System Attendant and Microsoft Exchange Information Store. Restarting these services purges the Microsoft Exchange permission cache and Microsoft Exchange will read the current Send As permission from Microsoft Active Directory when the next the user sends an email.
    Important Note : Restarting the Microsoft Exchange System Attendant and Microsoft Exchange Information Store is not recommended by Research In Motion. If the services do not restart correctly or any errors are encountered as a result of this restart, it is outside the scope of support.
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    How to use BlackBerry Desktop Manager 4.3 to 5.0.1 to restore data to a BlackBerry smartphone from a backup file

    To restore all of the data to a BlackBerry smartphone from a backup file, complete the following steps:
    1. Connect the BlackBerry smartphone to a computer that has BlackBerry Desktop Software installed.
    2. Open the BlackBerry® Desktop Manager.
    3. Click Backup and Restore.
    4. Click Restore.
    5. Navigate to the backup file that contains the data to be restored to the BlackBerry smartphone.
    6. Double-click the backup (.ipd) file.
    7. A warning will appear that all data currently on the device will be overwritten with the backup file. If you agree to this, click Yes.
    8. When the process is complete, disconnect the BlackBerry smartphone from the computer.
    To restore specific databases in the backup file to a BlackBerry smartphone, complete the following steps:
    1. Connect the BlackBerry smartphone to the computer.
    2. Open the BlackBerry Desktop Manager.
    3. Click Backup and Restore.
    4. Click Advanced.
    5. On the File menu, click Open.
    6. Double-click the backup (.ipd) file.
    7. In the Computer Databases section, select the database or databases to restore, and then click the right arrow button.
    8. A warning will appear that the data currently on the device in this specific database will be overwritten with the backup data. If you agree to this, click Yes.
    9. When the process is complete, disconnect the BlackBerry smartphone from the computer.
      Note: If the right arrow button is unavailable, see the Additional Information section in this article
    • BlackBerry® Desktop Software 4.3 to 5.0.1
    • BlackBerry smartphones
    Additional Information
    By default, backup files are saved to the Documents folder on the BlackBerry smartphone user's computer, unless the path or location is manually changed. To find the folder, click Start > My Documents, or navigate to the following locations:
    • For Windows® XP, the My Documents folder path is C:\Documents and Settings\<username>\My Documents\
    • For Windows Vista™, the Documents folder path is C:\Users\<username>\Documents\
    By default, backup files are saved with the following file names unless the file name is manually changed:
    • Backup files created by manually performing a backup through Backup and Restore: Backup-(yyyy-mm-dd).ipd
    • Backup files created automatically when actions are performed using the application loader tool: LoaderBackup-(yyyy-mm-dd).ipd
    • Backup files created automatically if periodic automatic backups are enabled in the Backup and Restore tool options: AutoBackup-(yyyy-mm-dd).ipd
    Note: "YYYY-MM-DD" represents the date the backup file was created in Year-Month-Date format.
    If the BlackBerry smartphone is associated with a BlackBerry® Enterprise Server 4.0 to 5.0, and the user account associated with the BlackBerry smartphone is set for automatic wireless backup, the right arrow button (>>) is unavailable while attempting to manually restore most databases.
    To restore these databases manually, complete the following steps:
    1. Delete the Desktop [SYNC] service book from the BlackBerry smartphone by completing the following steps:
      1. On the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Service Book.
      2. Highlight Desktop [SYNC], display the menu, and click Delete.
    2. Connect the BlackBerry smartphone to the computer.
    3. Restore the databases using the preceding steps to restore specific databases in the backup file to a BlackBerry smartphone.
    4. When the database or databases are restored, click Options > Advanced Options > Service Book on the BlackBerry smartphone.
    5. Display the menu and click Undelete. The Desktop [SYNC] service book is restored.
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    How to back up data on a BlackBerry smartphone

    To perform a full backup of the BlackBerry smartphone data, complete the following steps:
    1. Connect the BlackBerry smartphone to the computer that is running the BlackBerry Desktop Manager.
    2. Open the BlackBerry Desktop Manager.
    3. Click Backup and Restore.
    4. Select Backup to perform a full backup.
    5. Select a location to save the backup file, and click Save.
    To perform a selective backup for one or more databases, perform the following steps:
    1. Connect the BlackBerry smartphone to the computer that is running the BlackBerry Desktop Manager.
    2. Open the BlackBerry Desktop Manager.
    3. Click Backup and Restore.
    4. Click Advanced.
    5. In the Device databases selection dialog box, select the databases to back up.
    6. Click the Arrow that points to the left side of the screen to select the database(s) that you want to include in the backup.
    7. Make sure that the correct database(s) are listed in the Computer databases selection window.
    8. Click File > Save near the top left corner of the BlackBerry Desktop Manager.
    9. Name the backup file and select a location to save the backup files.
    10. Click Save.
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    How to delete all data and applications from the BlackBerry smartphone using the Wipe Handheld option


    To delete all data and applications from the BlackBerry smartphone, complete the following appropriate set of steps depending on the version of BlackBerry® Device Software running.
    Warning: The following procedures delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data on the BlackBerry smartphone before proceeding. For instructions on performing this backup, 
    Note: If content protection is turned on, the process for deleting all data and applications from the BlackBerry smartphone can take up to an hour to complete. Do not remove the battery from the BlackBerry smartphone while data is being deleted.
    Note: To identify the version of BlackBerry Device Software on your BlackBerry smartphone, go to Options > About (For example, 2.6.x.x, 2.7.xx or 4.0.x.x).
    For BlackBerry smartphones running BlackBerry Device Software 2.6
    Note: If a password is already set, go to step 5.
    1. From the Home screen of the BlackBerry smartphone, click Options. The Device Options screen is displayed.
    2. Click Security. The Security screen is displayed.
    3. In the Password field, press the Space key to enable the password. A dialog box will prompt for a password with at least four characters.
    4. Type a password. Click the trackwheel. Type your password again to verify it.
    5. On the Home screen, click the Lock icon. The Lock screen is displayed.
    6. Type your password incorrectly 10 times to trigger a security wipe.
    For BlackBerry smartphones running BlackBerry Device Software 2.7
    1. From the Home screen of the BlackBerry smartphone, click Options. The Device Options screen is displayed.
    2. Click Security. The Security screen is displayed.
    3. Click the trackwheel, and select the Wipe Handheld option.
    For BlackBerry smartphones running BlackBerry Device Software 4.0
    1. From the Home screen of the BlackBerry smartphone, click Options. The Device Options screen is displayed.
    2. Click Security. The Security screen is displayed.
    3. Click the trackwheel, and select the Wipe Handheld option.
    For BlackBerry smartphones running BlackBerry Device Software 4.1 to 4.2.1
    1. From the Home screen of the BlackBerry smartphone, click Options > Security Options > General Settings.
    2. Display the menu and select the Wipe Handheld option.
    3. Click Continue.
    4. Type blackberry, and then press the Enter key.
    For BlackBerry smartphones running BlackBerry Device Software 4.2.2 to 4.7
    1. From the Home screen of the BlackBerry smartphone, click Options > Security Options > General Settings.
    2. Press the Menu key, and select the Wipe Handheld option.
    3. Select the Include third-party applications check box to remove third-party applications. Clear the check box to preserve third-party applications.
    4. Click Continue.
    5. Type blackberry, and press the Enter key.
    For BlackBerry smartphones running BlackBerry Device Software 5.0
    1. From the Home screen of the BlackBerry smartphone, click Options > Security Options > Security Wipe.
    2. Select the appropriate check boxes to remove data and applications as intended.
    3. Type blackberry, and click Wipe.
    For BlackBerry smartphones running BlackBerry Device Software 6.0
    1. From the Home screen of the BlackBerry smartphone, click Options > Security > Security Wipe.
    2. Select the appropriate check boxes to remove data and applications as intended.
    3. Type blackberry, and click Wipe Data.
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    How to generate a new encryption key

    BlackBerry smartphone

    To generate a new encryption key using a BlackBerry smartphone, complete the following steps:
    Note: The following procedure requires BlackBerry Enterprise Server version 4.0 - 4.1.7 and BlackBerry Device Software version 4.0 - 5.0.
    1. From the Home screen, click Options, or click Settings, and then Options (depending on the theme you are running on your BlackBerry smartphone).
    2. If you are running BlackBerry Device Software version 4.0, click Security. If you are running BlackBerry Device Software version 4.1 - 4.7, click Security Options and then General Settings.
      If you are running BlackBerry Device Software version 5.0, click Security Options and then Information.
    3. In the Service section, display the menu and click Regenerate Encryption Key.
    4. When the message The key for service <Server Name> has been updated appears, click OK.

    BlackBerry Desktop Manager

    To generate a new encryption key using BlackBerry Desktop Manager 4.0 - 4.3, complete the following steps:
    1. Connect the BlackBerry smartphone to the computer.
    2. In BlackBerry Desktop Manager, double-click Redirector Settings or Email Settings.
    3. In the following window, click the Security tab.
    4. Select Generate keys manually, then click Generate. The Generating New Key window appears.
    5. Move the mouse around until the Generating New Key window closes. A new encryption key has been generated.
    6. If you want to be prompted to generate a new encryption key every 31 days, select Generate keys automatically.
    7. Click Apply, and then click OK.
    To generate a new encryption key using BlackBerry Desktop Manager 4.5 - 5.0, complete the following steps:
    1. Connect the BlackBerry smartphone to the computer.
    2. In BlackBerry Desktop Manager, click Email Settings.
    3. In the following window, click Advanced.
    4. Select Generate keys manually, then click Generate. The Generating New Key window appears.
    5. Move the mouse around until the Generating New Key window closes. A new encryption key has been generated.
    6. If you want to be prompted to generate a new encryption key every 31 days, select Generate keys automatically.
    7. Click Apply, and then click Main Menu.
    Note: A valid connection to the messaging server is required in order to generate an Encryption Key.

    BlackBerry Enterprise Server

    To generate a new encryption key using BlackBerry® Enterprise Server version 4.0 for Microsoft® Exchange, complete the following steps:
    1. Connect the BlackBerry smartphone to the computer that hosts the BlackBerry Enterprise Server.
    2. Open BlackBerry Manager.
    3. Right-click and choose Properties from the menu.
    4. Click the Port tab and select COM or USB. Alternatively, to find the BlackBerry smartphone connection automatically, click Detect.
    5. Click OK in the dialog box asking you to verify that the BlackBerry smartphone is connected. A new window appears notifying you that the BlackBerry smartphone has been found. It also displays the BlackBerry smartphone user's personal identification number (PIN).
    6. Click OK.
    7. Select the BlackBerry smartphone user's account.
    8. Right-click and select Properties.
    9. Click the Security tab and select Generate keys manually.
    10. Click Generate and move the mouse around.
    11. Click Apply to change the status from Pending update to Up to date, then click OK.
    To generate a new encryption key using BlackBerry Enterprise Server version 4.1, complete the following steps:
    1. Connect the BlackBerry smartphone to the computer that hosts the BlackBerry Enterprise Server.
    2. Open BlackBerry Manager.
    3. Select Local Ports (Device Management) and verify that the BlackBerry smartphone has been detected.
    4. Choose the server name and select the Users tab.
    5. Select the account that you would like to assign the BlackBerry smartphone to.
    6. Expand the Device Management menu.
    7. Click Assign Device.
    8. Select the connected BlackBerry smartphone to assign to the account.
    9. Click OK to assign the BlackBerry smartphone.
    Note: A valid connection to the messaging server is required in order to generate an Encryption Key.
    Posted by at 1 comment:

    Complete the following troubleshooting steps until the email message is sent successfully from the BlackBerry smartphone

    Complete the following troubleshooting steps until the email message is sent successfully from the BlackBerry smartphone.
    1. Resend the email message from the BlackBerry smartphone. If the email message is sent successfully, the BlackBerry smartphone had a temporary issue accessing the email message from within the inbox of the email client (i.e. Microsoft® Outlook®, IBM® Lotus Notes®, etc). If the email message fails to send, make sure that composing and sending email messages are functioning from the BlackBerry smartphone.
    2. Open the email client and verify that the email message being forwarded or replied to has not been moved or deleted from the inbox.
    3. Make sure that the email message can be forwarded or replied to using the email client.
    4. Delete the Desktop[CMIME] service book and regenerate the encryption key on the BlackBerry smartphone. For more information on regenerating encryption keys wirelessly and using the BlackBerry Desktop Manager,. Once completed, try to forward or reply to the email message from the BlackBerry smartphone.
    5. Open the BlackBerry Address Book and verify that no duplicate contacts exist. If duplicate contacts exist, clear the BlackBerry Address Book database. For instructions, see the Additional Information section of this article. Once cleared, synchronize the email client address book with the BlackBerry smartphone using the BlackBerry Desktop Manager and test replying or forwarding the email message from the BlackBerry smartphone.
    6. If there are no duplicate contacts in the BlackBerry Address Book, back up the BlackBerry smartphone and clear the BlackBerry Address Book database. For instructions, see the Additional Information section of this article. Once completed, forward or reply to the email message from the BlackBerry smartphone.
    7. Perform the enterprise activation process on the BlackBerry smartphone.
      1. Delete the BlackBerry user account from the BlackBerry Enterprise Server.
      2. Perform a security wipe of the BlackBerry smartphone. For more information
      3. Add the BlackBerry user account on the BlackBerry Enterprise Server.
      4. Set the Enterprise Activation password from the BlackBerry Enterprise Server.
      5. Perform the Enterprise Activation on the BlackBerry smartphone.
      6. Reply or forward the email message from the BlackBerry smartphone.
    Cause 2
    The Send As permission for all Microsoft Exchange administration accounts has been revoked.
    If you apply the hotfix described in Microsoft Support Knowledge Base  to a Microsoft Exchange Server 2000 Service Pack 3, or Microsoft Exchange Server 2003 Service Pack 1 or Service Pack 2, the store.exe utility revokes the Send As permission for all Microsoft Exchange administration accounts that have been granted the Administer Information Store permission at the mailbox store level. As a result, the BlackBerry Enterprise Server is unable to send email messages on behalf of the BlackBerry smartphone user.
    Resolution 2
    To resolve this issue, - Unable to send email messages because the Send As permission has been revoked.
    Cause 3
    The wrong version of the Microsoft Exchange System Manager is installed on the BlackBerry Enterprise Server.
    Resolution 3
    If the Microsoft Exchange Server was recently upgraded, the Microsoft Exchange System Manager also requires an upgrade to the same version on the BlackBerry Enterprise Server. For more information, please see the BlackBerry Enterprise Server Installation Guide
    Additional Information
    To clear the BlackBerry Address Book database, complete the following steps:
    1. In BlackBerry Desktop Manager, double-click Backup and Restore.
    2. Click Advanced.
    3. From the list of BlackBerry smartphone databases, select Address Book. Note: If the address book database is not accessible, disable wireless address book synchronization on the BlackBerry smartphone. The instructions for completing this task are listed below.
    4. Click Clear.
    5. On the Warning dialog box, click OK. The address book database has been cleared.

    6. Click Close.
    7. Synchronize the BlackBerry smartphone with the email client to obtain address book contacts. Enable wireless address book synchronization on the BlackBerry smartphone (if necessary).
    To disable wireless address book synchronization, complete the following steps:
    1. Open the address book on the BlackBerry smartphone.
    2. Press the menu key and select Options.
    3. In the Wireless Synchronization field, press the Space key until the field displays No.
    4. Press the menu key and select Save.
    To delete a Desktop service book on the BlackBerry smartphone, complete the following steps:
    1. On the BlackBerry smartphone, locate the Options icon > Advanced Options > Service Book.
    2. Click a Desktop service book and select Delete.
    3. Press the menu key and select Save.
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    Not receiving any email

    From your Blackberry, go to Options, select Advanced Options, select Host Routing Table, press the Menu button, select Register Now. You will shortly receive a confirmation message on your device.

    If neither one of these options help resolve an issue you were experiencing with your Blackberry, then the next course of action would be to call your carrier and have them check the provisioning on your BIS account.
    1) Go (through a computer and not your BB) to the proper BIS site for your carrier. Since this is a GSM carrier I'm going to assume that you're talking about either using T-Mobile or AT&T. These two links should be appropriate.

    2) If you already have a BIS account just sign in. If you don't have a BIS account (you only use E-mail and not BIS) then set one up and then sign in.

    3) Once signed in you will be given a number of options on the left side of the screen and a workspace on the majority of the right side. You should click on the Help link at the bottom of the control options of the left (at the image at the bottom)

    4) This should give you an option button to Send Service Books. This will push the proper E-mail service books to your device.
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    Monday, August 30, 2010

    Twitter for BlackBerry Smartphones

    http://na.blackberry.com/eng/devices/features/social/twitter.jsp?
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    How To Pair Bluetooth Devices with Your Blackberry

    In order to pair a BlackBerry device with a Blue-tooth device, the Bluetooth device must be in pairing mode. Most Bluetooth devices are not set to pairing mode by default. Therefore, refer to your Bluetooth device manual for instructions on how to set the device to pairing mode.
    1. On the BlackBerry device, in the device options, click Bluetooth.
    2. Click the trackwheel and click Add Device. The Select Device list appears and lists devices that are in range and available to be paired.
    Note: Only devices that are in range and are in pairing mode will appear in the available device list.
    3. Click the device to which you are pairing. The Enter passkey dialog appears.
    4. Enter the passkey to authenticate the device. Most Bluetooth devices contain a hardcoded passkey. See your Bluetooth device manual for the passkey.
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    Add this PIN to your wireless access point in blackberry handset

    Thats new Wireless Access Point protocol that you find on the newer wireless modems and routers. If you had it, all you would have to do is enter the BB generated PIN to your wireless network for instant synchronization. If you don’t have it, just bypass it and set up your config. manually.
    Posted by at 1 comment:

    error code 30601

    When you log in to BlackBerry ID to install apps, it comes up with error code 30601. You can use these steps to get rid off this BlackBerry ID to install applications.
    As we know that unless you gave the wrong error number Rim reports this as not having a Data plan, it is possible the service books are not properly loaded. In order to use BlackBerry App World, a data plan is required for the BlackBerry smartphone.
    1. Verify that the BlackBerry smartphone is provisioned correctly for data services. If the BlackBerry smartphone is not provisioned for data services, contact your wireless service provider. If the issue persists after the BlackBerry smartphone has been provisioned, please move on to step 2.
    2. Complete the following steps to clear the service book database:
    1. Make sure that your BlackBerry smartphone is connected to your computer.
    2. Open the BlackBerry® Desktop Manager and double-click Backup and Restore.
    3. In the Backup and Restore window, click Advanced.
    4. In the list of Device databases, select Service Book, then click Clear.
    5. In the Warning window, click OK.
    6. Click Close.
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    Secret Codes In Blackberry Handsets

    1.    To Change plain display without using theme:
    * Press and hold ALT while typing THMN, for normal mode go to OPTION and click the theme.
    2.    To copy link in sites:
    * Open the site then hold ALT while typing RBVS, then press menu button and copy paste to memo pad.
    3.    Extra Info in Calendar:
    * Open calendar then hold ALT and typing VIEW.
    4.    To activate prog simple calendar:
    * Open calendar and go to option then typing SUPS for activating and SUPN for non-activating.
    5.    To activate prog report detail calendar:
    * Open calendar and go to option then typing SUPD.
    6.    To display log status reminder:
    * Open calendar and go to option then typing SRSL
    7.    To activate View Format UID:
    * Click option in menu calendar then typing LUID, in calendar feature press BB menu and click view by UID.
    8.    To display prog advance in search:
    * Go to search feature, hold ALT while typing ADVM.
    9.    To display hidden menu option MMS:
    * Go to MMS and typing MMSC.
    10.    To display data network time:
    * Go to option date/time then typing LOLO.
    11.    To display data conflict connection and PDP:
    * Press and hold ALT while typing JKVV.
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    How To Activate GPRS On Blackberry

    1. Sign in to Options> Advanced Options> Host Routing Table> select the top then press Blackberry logo and select “register now”
    2. Sign in to Options> Mobile Network> Network Selection Mode> change to the manual
    3. Select another service, press the Blackberry logo> save
    4. Remove batteries
    5. Repeat step 1, change to automation
    Posted by at 1 comment:

    How to Unlock Code for Blackberry

    Unlock Code Entry Instructions
    1. Turn off all of the wireless connections (manage connections – turn all connections off)
    2. Go to the Options icon on the device
    3. Select Advanced Options
    4. Select SIM Card
    5. Hit the Menu key to select Show Keyboard
    6. Enter mepd (you will not be able to see the typed info)(enter just the mepd, no spaces, etc.)
    7. Enter the letters: mep2
    8. Now it will say enter network mep code
    9. Enter the code given you, usually about 16 digits
    10. Your Storm is now unlocked.
    Blackberry 9000 / 9700 / 8900 / 88xx / 83xx Curve Unlock Code Entry Instructions
    How to Enter Unlock Codes on BlackBerry 8800 8300 Curve:
    1. Go to settings menu => and then Options
    2. Select Advanced options => and then Sim card
    3. Type MEPD using your Blackberry keyboard (NOTE: You will not see any text appear on the screen while typing MEPD)
    4. Type MEP then [ALT BUTTON] then 2 on your Blackberry keyboard (NOTE: You will not see any text appear on the screen while typing MEPD)
    5. You should be presented with a prompt “Enter Network MEP Code”. Type in the unlock code and press in the track wheel / jog dial to confirm
    6. Your phone is now unlocked
    Blackberry 8100 / 8200 Unlock Code Entry Instructions
    1. Insert SIM into device
    2. Power phone on and Turn off the radio (Turn Wireless Off option) VERY IMPORTANT.
    3. Select “Options” THEN SELECT ADVANCED OPTIONS
    4. Scroll down and select “SIM Card”
    5. Type “MEPPD” (please note that you will not see what you type on the screen)
    6. Type “MEPP then [ALT BUTTON] then 2″ (please note that you will not see what you type on the screen) 7. Enter the Unlock Code
    8. Press enter
    9. Reboot device. Device is now unlocked.
    Blackberry 8700 Unlock Code Entry Instructions
    1. Go to settings
    2. go to options
    3. go to advanced options
    4. go to sim card
    5. Type MEPD (not case sensitive) (you will not see text appear on screen while typing)
    6. Does it say Network active? If so your phone is locked.
    7. Hold the ALT Key while typing in MEPE (not case sensitive, and you will not see text appear on screen while typing)
    8. It will say “Enter Network MEP Code, then you type in the unlock code, press in the jog dial to confirm.
    9. Your phone is now unlocked
    BlackBerry 6xxx 7xxx: ie 6230, 7100, 7290 etc.
    Unlock Code Instructions
    1. Select Options menu on BB.
    2. Select SIM CARD menu. To be able to see this you have to type this on the keypad on phone : (TEXT WILL NOT APPEAR ON THE SCREEN until you enter the unlock code)
    3. Type ‘MEPD’ for all models, except 7100 in which case in case use ‘MEPPD’.
    4. Usually you should see “active” NET lock. In order to disable this lock, type ‘MEP2′ respectively (’MEPP2′ if phone is 7100)
    5. The BB will ask for a code. NOTE: You must use the “alt” or “shift” key to enable numbers so example would be: m-e-p-”alt key”-2 Now you should see the place to enter your net unlock code.(if not, you didn’t type in mep2 or mepp2 properly.)
    6. Here you must enter the “NET Unlock Code” that you have.
    Posted by at 1 comment:

    Lists of error code usually appears in your Java Virtual Machine (JVM) BlackBerry:



    1. 101 Internal JVM error.
    2. 102 Invalid code in file system. The .cod files in the handheld have been checked for modification and it has been determined that there is a problem with one or more .cod files.
    3. 103 The starting address for the boot .cod file cannot be found. This might mean that a boot .cod file has not been installed on the handheld, or that its format is invalid or corrupt.
    4. 104 An uncaught Java exception was thrown in the Java code and diagnosed by the JVM. Execution can be continued or the handheld can be attached to a debugger on a desktop through a serial or USB cable. The event log should contain the traceback of the thrown exception.
    5. 105 An OS file system API returned. an error status for a certain operation. This can indicate a corrupt file system or an error in the JVM.
    6. 106 An error has been detected in the graphics system of the handheld.
    7. 107 Internal JVM error.
    8. 108 Internal JVM error.
    9. 109 Internal OS error.
    10. 110 Non-idle event downtime error. A problem has been detected in the accumulation of JVM down time that represents how long the JVM has been idle. This indicates an error in either the OS code or the JVM code.
    11. 200 Application manager threw an uncaught exception. The application manager event thread threw an uncaught exception and so cannot continue running.
    12. 201 Initialization of the cryptographic system failed and the handheld cannot continue to operate.
    13. 202 An attack on the key store has been detected, and the handheld cannot continue to operate.
    14. 203 The application manager console process, usually the Home screen ribbon, has failed, like due to an uncaught exception.
    15. 501 Internal error.
    16. 502 All processes exited. The last Java process has terminated, and there is nothing left to execute.
    17. 503 Internal error.
    18. 504 Internal error.
    19. 505 Internal error.
    20. 506 An uncaught Java exception was thrown in the initial VM Java thread thus killing the only live thread in the system. The event log contains the traceback for the exception.
    21. 507 A dependency on a .cod file could not be satisfied due to a missing .cod file. Load the missing .cod file onto the handheld.
    22. 508 Invalid object. A problem has been detected with a debugger command to the VM.
    23. 516 Error occurred during garbage collection, which might indicate a corrupted file system.
    24. 510 All threads are waiting on objects, which results in a deadlock. The system cannot recover from this state since no thread can release a lock.
    25. 511 A problem has occurred during debugging.
    26. 515 The reachable objects form a group that cannot be represented properly by the VM because there are too many objects or the total size of the objects is too large.
    27. 516 When committing a persistent object, the VM found that the persistent store id counter has reached its limit. The object was not committed.
    28. 517 An inconsistency has been detected in the VM persistent object store.
    29. 518 Internal error.
    30. 519 Internal error.
    31. 520 Internal error.
    32. 521 Indicates that Object.wait( ) has been executed by a thread that holds a lock on another object; occurs only in simulator if the JvmDebugWaits application switch.
    33. 522 A thread has acquired two locks on objects in an order that doesn’t match the order that previous locks for the two types were acquired, which indicates a future potential deadlock situation; reported only in the simulator when the JvmDebugLocks application switch is set.
    34. 523 A critical Java process has died and the device cannot continue to operate normally.
    35. 524 An object has been marked as recovered by the Low Memory Manager but it was not freed during a garbage collection. This is only checked in the simulator under the control of the JvmDebugLMM application switch.
    36. 525 Bad persistent object. An auto-commit operation during a garbage collection has detected a non-persistent object reachable from the persistent store root. The type of the object has been output into the event log.
    37. 526 The class definition for java.lang.Object cannot be found.
    38. 527 The class definition for java.lang.String cannot be found.
    39. 528 The file system is corrupted. Data on the handheld is unrecoverable.
    40. 529 The filbe system is corrupted. An attempt is going to be made to recover data, but some data might be lost.
    41. 530 Internal JVM error.
    42. 531 Flash memory has been exhausted.
    43. 532 A JVM assertion has been violated. This error can occur only in the simulator, not on an actual handheld.
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    Enterprise Server - Duplicate Messages

    I found my own solution, don't know if its the best but it works.

    1) Activate your Blackberry with your Enterprise Server
    2) Go to Options, then E-Mail Settings
    3) Create a account, and add your Enterprise Server email address (the address you are recieving email from work)
    4) Now go to LINK select your provider
    5) Login with the username and password you create to add the email account in step 3
    6) From the list, select the filter icon (looks like a funnel) for the Enterprise Server email address.
    7) Select "Do not forward messages to device"

    You should no longer recieve duplicate messages.


    Logic: Enterprise Server is already sending you the message to your device, but requires you to add your corporate email account if you want it to look like you are sending from your corporate account. When you add your corporate account it will now be syncing the Enterprise Server mail and the account you added just to be able to send from your corporate account and this makes it show duplicate in your default mail folder.
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    Friday, August 27, 2010

    Install Applications and Themes via BlackBerry Desktop Manager

    STEP 1
    •Connect your Black Berry to your computer
    via the USB cable that came with it, or any USB cable that fits.
    •Start the DM.
    STEP 2

    •You have a few choices to select from here.
    •Click on Application Loader, as seen highlighted above.
    STEP 3

    •In this screen you have two options to select from.
    •Select Add/Remove Applications.
    STEP 4

    •You should now see something like what you see above.
    •From this screen, click browse.
    STEP 5

    •Once you click browse you will see a file search screen like the one above.
    •Go to and locate where you unzipped the application/theme files.
    •Make sure you unzipped both the alx file and cod file in the same folder. If you don’t the installation will fail.
    •After finding the alx file (for this tutorial it is explorer.alx) for the application, highlight it and click open.
    STEP 6

    •You will now return to the Application Loader screen.
    •From here you should see Explorer now listed with Install under the Action column.
    •Click next.
    STEP 7

    •You will now see what actions will be taken with your Black Berry.
    •In this screen, you should only see that you are adding Explorer.
    •Click finish.
    STEP 8

    •You’re done!
    •You can now exit the DM and disconnect your Black Berry.
    That’s it! I usually do a battery pull to allow my Black Berry to start up fresh after application installations and the like,
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    Memory capacity


    check file free size (Alt+Right Shift+H), load all your data, check file free size = how much memory Your data takes up
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