From your Blackberry, go to Options, select Advanced Options, select Host Routing Table, press the Menu button, select Register Now. You will shortly receive a confirmation message on your device.
If neither one of these options help resolve an issue you were experiencing with your Blackberry, then the next course of action would be to call your carrier and have them check the provisioning on your BIS account.
1) Go (through a computer and not your BB) to the proper BIS site for your carrier. Since this is a GSM carrier I'm going to assume that you're talking about either using T-Mobile or AT&T. These two links should be appropriate.
2) If you already have a BIS account just sign in. If you don't have a BIS account (you only use E-mail and not BIS) then set one up and then sign in.
3) Once signed in you will be given a number of options on the left side of the screen and a workspace on the majority of the right side. You should click on the Help link at the bottom of the control options of the left (at the image at the bottom)
4) This should give you an option button to Send Service Books. This will push the proper E-mail service books to your device.
BIS - Black Berry Internet Service = email service provided by the respective carrier; Air tel, Aircel, Verizon, Vodafone, etc, etc... BES - Black Berry Enterprise Server = email service provided by a server ran by a company. For example by your employer..
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