Complete the following troubleshooting steps until the email message is sent successfully from the BlackBerry smartphone

Complete the following troubleshooting steps until the email message is sent successfully from the BlackBerry smartphone.

1. Resend the email message from the BlackBerry smartphone. If the email message is sent successfully, the BlackBerry smartphone had a temporary issue accessing the email message from within the inbox of the email client (i.e. Microsoft® Outlook®, IBM® Lotus Notes®, etc). If the email message fails to send, make sure that composing and sending email messages are functioning from the BlackBerry smartphone.
2. Open the email client and verify that the email message being forwarded or replied to has not been moved or deleted from the inbox.
3. Make sure that the email message can be forwarded or replied to using the email client.
4. Delete the Desktop[CMIME] service book and regenerate the encryption key on the BlackBerry smartphone. For more information on regenerating encryption keys wirelessly and using the BlackBerry Desktop Manager,. Once completed, try to forward or reply to the email message from the BlackBerry smartphone.
5. Open the BlackBerry Address Book and verify that no duplicate contacts exist. If duplicate contacts exist, clear the BlackBerry Address Book database. For instructions, see the Additional Information section of this article. Once cleared, synchronize the email client address book with the BlackBerry smartphone using the BlackBerry Desktop Manager and test replying or forwarding the email message from the BlackBerry smartphone.
6. If there are no duplicate contacts in the BlackBerry Address Book, back up the BlackBerry smartphone and clear the BlackBerry Address Book database. For instructions, see the Additional Information section of this article. Once completed, forward or reply to the email message from the BlackBerry smartphone.
7. Perform the enterprise activation process on the BlackBerry smartphone.
   
   1. Delete the BlackBerry user account from the BlackBerry Enterprise Server.
   2. Perform a security wipe of the BlackBerry smartphone. For more information
   3. Add the BlackBerry user account on the BlackBerry Enterprise Server.
   4. Set the Enterprise Activation password from the BlackBerry Enterprise Server.
   5. Perform the Enterprise Activation on the BlackBerry smartphone.
   6. Reply or forward the email message from the BlackBerry smartphone.

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Cause 2
The Send As permission for all Microsoft Exchange administration accounts has been revoked.
If you apply the hotfix described in Microsoft Support Knowledge Base  to a Microsoft Exchange Server 2000 Service Pack 3, or Microsoft Exchange Server 2003 Service Pack 1 or Service Pack 2, the store.exe utility revokes the Send As permission for all Microsoft Exchange administration accounts that have been granted the Administer Information Store permission at the mailbox store level. As a result, the BlackBerry Enterprise Server is unable to send email messages on behalf of the BlackBerry smartphone user.
Resolution 2
To resolve this issue, - Unable to send email messages because the Send As permission has been revoked.

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Cause 3
The wrong version of the Microsoft Exchange System Manager is installed on the BlackBerry Enterprise Server.
Resolution 3
If the Microsoft Exchange Server was recently upgraded, the Microsoft Exchange System Manager also requires an upgrade to the same version on the BlackBerry Enterprise Server. For more information, please see the BlackBerry Enterprise Server Installation Guide

Additional Information

To clear the BlackBerry Address Book database, complete the following steps:

1. In BlackBerry Desktop Manager, double-click Backup and Restore.
2. Click Advanced.
3. From the list of BlackBerry smartphone databases, select Address Book. Note: If the address book database is not accessible, disable wireless address book synchronization on the BlackBerry smartphone. The instructions for completing this task are listed below.
   
4. Click Clear.
5. On the Warning dialog box, click OK. The address book database has been cleared.
6. 
   
   Click Close.
7. Synchronize the BlackBerry smartphone with the email client to obtain address book contacts. Enable wireless address book synchronization on the BlackBerry smartphone (if necessary).

To disable wireless address book synchronization, complete the following steps:

1. Open the address book on the BlackBerry smartphone.
2. Press the menu key and select Options.
3. In the Wireless Synchronization field, press the Space key until the field displays No.
4. Press the menu key and select Save.

To delete a Desktop service book on the BlackBerry smartphone, complete the following steps:

1. On the BlackBerry smartphone, locate the Options icon > Advanced Options > Service Book.
2. Click a Desktop service book and select Delete.
3. Press the menu key and select Save.