synchronization of contact
First......pair the two phones together via blue-tooth (fairly simple)
second...on the dare go to contacts, select mark all and select send name card, and then select via blue-tooth. It will ask you choose a blue-tooth device and if your bb is paired it will be the only thing on the list.
third.....on the BB go to the media file and highlight any icon ( i chose pictures) click the BB button and choose "receive using blue-tooth" ( this will put your bb in blue-tooth receivable mode)
fourth.....click send on the dare
you will have to click yes to confirm each one of your contacts but it goes pretty quick.
After all of your contacts are sent go to your applications folder on your BB then open the files folder and then documents. all of your contacts will be in this folder as a .vcf file
Just click on the contact and choose add to contacts. again you have to do them one at a time but you are transferring the whole name card with multiple numbers email addresses or whatever
1 - Connect your Black Berry to the Desktop Manager
While the desktop manager is running, connect your Blackberry to the PC using the USB. You should see an error message stating "No applications configured for synchronization" if you haven't already set anything to sync.
2 - Set up which parts of Outlook to sync
Okay clicking okay (and entering your password if one exists), click Synchronize. Now click synchronization under the configuration tab and then select Synchronization.
If you a password exists on your device, you may be asked to input it once again. For this example, I will choose Contacts only, but you also have the option to the calendar, memo pad and tasks. Keep in mind you can choose to sync with Yahoo! as well. For Google, you would need to use Google Sync.
Check off the radio for Address Book and you will be asked to from the available desktop applications. Highlight Outlook and then select "Next"
The next screen is where you can choose 'Two Way Sync' / 'One Way Sync from the Blackberry to Outlook' / 'One Way Sync from Outlook to the Blackberry.' I usually choose Two sync as it will merge data from both your device and Outlook (safest option).
After you choose, hit Next. On this screen, you would select the Outlook profile you'd like to sync, majority of us only have Outlook, but some may have business contacts and personal contacts in which they don't mix. After choosing your profile, hit Next and then click Finish after getting to the Congratulations screen. You can choose to sync more items or click OK if you're done.
3- Synchronizing your data
I usually unplug my berry at the main screen in Desktop Manager for five (5) seconds and then plug it back up. You will then be asked for your password if one exists.
You will now see the synchronization screen bring up a new screen if there are any changes to be made with your Address book, Calendar, Memo pad or Tasks. You can choose to Accept or Decline the changes.
After your synchronization is done, you can check both Outlook and Blackberry for the changes. Once you see the additions/deletions, you have successfully set your Blackberry up to Sync.
For Air tel gprs settings in blackberry handset follow the steps
- Press the menu key
- Then select options.
- Then select advanced options.
- Then select TCP.
- Then you will find APN and in APN you need enter airtelgprs.com(Type airtelgprs.com everything in small letters,without leaving any space in between) ,and leave username and password blank.
- After doing the settings press the menu key and press save.
- After doing the settings you also need to activ the gprs services from the service provider to use the gprs service.
After this just dial and enjoy the network on your computer. Speeds are decent in the range of 60-100 kilobits per second wherever EDGE is available. Its available in most metros
I cannot make or receive calls
Please check: Call Log - Options - General Options
Make sure Restrict My identity is set to No.
- Verify that your Blackberry device is connected to the wireless network.
- If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
- If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
- If you are not receiving calls, verify that call blocking and call forwarding are turned off.
- Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
Very - Very use full Hardware Fixes
1) Screen is too mushy or bouncy or anything else.
-There is a torx screw visible with the battery cover removed, tightening or loosening it has an affect on the screen.
2) Battery door is loose or too tight. Try these solutions at your own risk!
-Try to remove it, put the top in first, lay it down and press the side bottom down till it clicks.
-Just need to bend the 2 little tabs on to upper part of the door slightly
3) Battery draining too fast. How to improve?
-Change mobile network to 1xEV instead of Global.
-Turn Wi-Fi and Blue tooth off
-Reduce screen brightness
4) The 4 main buttons aren't clicking correctly.
-Make sure that you are pressing the button correctly near the center. Sometimes when trying to press between 2 buttons, it will be solid and unable to click. Same when pressing to high or too low on the button.
5) Battery charging advice
-For newer lithium ion batteries (as in the Storm2) there's no such thing as conditioning. Just take it out of the box and use it.
keep her topped off and never let it fully discharge. also dont keep it plugged in too long past fully charged. over night is fine.
OS Tips & Tweaks
1) Only sure-type in portrait mode.
-You can change to any keyboard type by pressing the BB Menu key and selecting from there.
2) The application I installed is tiny with a keyboard I can't remove
-Go into Options>Applications>Highlight Program>Menu>Disable Compatibility Mode. You may be unable to use the application anyways though if it does not support touch interface.
3) What is my PRL and what is the latest?
-To find out your PRL number press #4357*>SEND
-As of now, the most current is 51611 (10/31/09)
-A 65xxx PRL is a hybrid PRL, Hybrid PRL's are mainly for those customers who came over from Alltel..it basically looks for alltel towers before it does VZW's...but in another year or less all Alltel's towers will be VZW towers and vice versa...thats why doing a *228 update is a good idea while towers are constantly being updated...
4) How do I select a set of messages to delete at once?
-Use 2 fingers and touch each on the screen, one at the top of what you want to select, and the other at the bottom. You can then adjust as necessary. Same principle for Cut or Copy & Pasting.
5) Set any song as a ring-tone. If file is on sd card, ring tone will only work while sd card is inserted into the phone.
-Go to Media > Music and highlight the file>Hit BB Menu button > Set as Ring Tone
6) Find all items associated with someone on your phone
-Under messages, Tap and hold (don't click) on the name and it will auto-search and display all messages/calls/texts/etc to/from that name. You can do the same on a subject line of an email to search and display all emails in that conversation.
7) To erase the entire field of text you are typing, do any of the following
-Hold down the backspace button
-Hit the bb menu->clear field
-Take advantage of the multi click by pressing the Capitalize button and hitting backspace
8) How to bring up the App Switcher without a convenience key
-Push and hold the BB button for a second or 2 and the app switcher will come up.
9) Exit the browser completely and quickly
-Hold the back button for a second or 2 and the browser will close
10) Testing and Status Tips
-Dial #4357* for a full status / setup menu
-Go to options-->status type test test screen comes up
11) Hide the keyboard without bring up the menu
-Set a convenience key
-Swipe down on the middle of the keyboard
12) My email is displaying separate from my SMS, how can I combine them?
-Go into Messages
-Bring up the Menu
-Options>General Options
-Change SMS and Email In-boxes from Separate to Combined.
13) Separate colors for emails from different accounts
-Go to Options -> Security Options -> Information.
-Look at Message Outline Colors and choose your color for each message option
14) Reset device without 3rd party programs
-press the green talk button
-dial ##000000 then press green button again
-scroll down to "SIP Password"
-type "vzw"
-press the blackberry menu button
-select "Save"
15) Have voice mail password entered automatically.
-Go to the dial-pad
-hit the BB button and select "options".
-Select "voice mail" and enter your voice mail pin
-Phone will automatically enter pin when voice mail is dialed.
Wi-Fi Advice
1) Wifi is not White, only Grey
-Resend your service books. This problem has been fixed by RIM and an update has been pushed.
-A grey logo can mean you are connected to your router but not to Blackberry Services.
2) How do I connect to a WPA/2 wireless connection?
-Choose PSK and enter your key.
3) I have a Blue Check mark next to Wi-Fi under manage connections.
-Your blackberry has connected to the router but is unable to obtain an outgoing internet connection. Check your internet, router for mac filtering, and try restarting the router and reconnecting.
4) Browse the internet faster using wifi when 3G is default enabled
-In the Blackberry Browser, go to options then Browser Configuration
-Change Browser from Internet Browser to Hotspot Browser
-You should now notice a WiFi symbol in the top right corner if wifi is enabled and connected.
Application Specific
1) Where can I download Bing? It wasn't preinstalled and it's not on their website.
-You can download it here
http://static.appserver.m.bing.net/b.../9550/bing.jad
2) How to download Pandora. How to skip tracks in pandora without using the screen.
-Go to Pandora Radio - Listen to Free Internet Radio, Find New Music from your blackberry browser
-Skip a song by holding the up vol button for a couple seconds. Instead of increasing volume, it will skip a song.
3) I can't download Poynt from the app store, how do I get it?
-An update for Poynt has made it accessible and down loadable through App World
4) Where can I get the You tube App for the Storm2? *Does not work over wifi*
-http://www.p3designs.info/files/youtube.jad
-May appear in the Downloads or Applications folder after installation
5) How to get Quick Pull working on the Storm2
-An update for Quick Pull has made it accessible and down loadable through the App World then do the following
--1. Go to Options > Applications
--2. Press Menu > "Edit *Default* Permissions". Note the "Default".
--3. Set all three categories to "Allow"
--4. Menu > Save
--5. Do a real battery pull.
6) How to sync Face book with your Contacts manually
-In the face book app click on the icon to view your friends list.
-You select each friend you think you have an associated number with and highlight.
-Click on them then choose the Connect Blackberry Contact option.
GENERAL TROUBLESHOOTING TIPS
1. Do a hard reset - remove battery, wait 30 seconds, and put it back in. This does not wipe or erase any date, but only forces the device to recreate the connection with the carrier and is the quickest possible solution for sending/receiving/wireless sync problems.
2. Check that the user has a GPRS/EDGE signal (in all caps)
3. Check that his Outlook mailbox size is under 200MB.
4. On user's device, check if the setting Messages > Options > Email Reconciliation > Wireless Reconcile is set to ON.
5. The service book may be corrupt, especially if the wireless sync settings in the step above are not available. Delete the service book and send a new one to the device by completing the following steps:
a. On the device, click Options > Service Book or Options > Advanced Options > Service Book.
b. Select each service book/s labeled Desktop or Blackberry. Click the track wheel and click Delete. If you get a warning, click Delete. Repeat this process for all the Desktop or Blackberry service books.
c. Connect the device to the PC and launch Desktop Manager. It should sync automatically. Wait for the sync to finish, then generate a new key (see Step 6 below). After the new key is generated, click Apply then click OK. (If the user does not have access to his computer, you can also send a ticket to G.AIEMRM for Notes users or G.AOSL for Outlook users to have them send the service books from the server.)
d. Do a hard reset and see if the problem is fixed.
6. On user's Desktop Manager, check if the setting Email Settings > Redirect incoming messages to your device is CHECKED. Under Email Settings > Security, select Generate keys manually and click on the Generate button. Move the mouse around until the progress bar is complete. This will generate a unique key based on your pointer movements. Click OK. Do a hard reset on the device and see if the problem is resolved. (Don’t forget to change the setting back to “Generate keys automatically” after you finish troubleshooting)
If these troubleshooting steps fail, escalate the issue to G.AOSL using the Service Desk template “Blackberry cannot send and/or receive”. Fill up all the information required in the ticket. If the user cannot send, be sure to indicate the Message Status error message in the Service Desk ticket.
MESSAGE STATUS ERROR MESSAGES
An X appears beside a message sent from a Blackberry device operating on a GPRS network. Open the message and scroll to the Message Status field. The Message Status field contains a transmission error to identify the problem. This table lists transmission errors and descriptions which may include resolution steps:
Error message Cause and what to do
Could not receive message from service. The device encryption key is different from the encryption key on your personal computer. Update the device encryption key.
Could not receive More - original message was deleted. The device will not receive more of a message if the original message is deleted, moved, or modified in the Inbox. Verify that Inbox rules do not filter incoming messages.
Decryption failure - please connect your hand-held to your computer. The device encryption key is different from the encryption key on your personal computer. Update the device encryption key.
Delivery to service not confirmed The message was not delivered. Resend the message.
Desktop couldn't find the original message. OR
Mailbox couldn't find original message. The device will not forward, reply to, or request to see more of a message if the original message is deleted, moved, or modified in the Inbox.
Desktop program unable to submit message. • Check the user’s Outlook mailbox size.
• If it is not full, send the ticket to G.AEXCHMSG for them to check the SendAs permissions on the server.
Encryption failure - please connect your handheld to your computer. The device encryption key is different from the encryption key on your personal computer. Update the device encryption key.
Failed to contact service. The wireless network did not acknowledge the message. Resend the message at a later time.
Failed to send message. The Blackberry Enterprise Server received the message, but it cannot send the message to the recipients. Resend the message later.
General message error. A problem occurred while sending the message.
Resend the message or reset the device.
General send failure - please try again. The message could not be sent. Do one of the following:
• Resend the message.
• Save the message and reset the device. Press and hold the Alt and Shift keys, then press the Backspace key.
• Register the device with the wireless network.
General transaction failure. The message could not be sent. Resend the message, or reset the device.
Invalid routing - please connect your hand held to your desktop. If your email system is configured incorrectly, verify you have a mailbox on a Microsoft Exchange Server or an IBM Lotus Domino Server.
If the connection between the device and your personal computer is not working properly, reconnect your device to your personal computer.
Message canceled. The message is canceled before it is sent. Resend the message.
Message could not be sent. There is a problem sending the message. Resend the message.
Message included an invalid address. One of the email addresses of an intended recipient is incorrect.
Message refused - please try again later. Temporary problem transmitting the message. Resend the message at a later time.
Please connect your hand-held to your computer. The device encryption key is different from the encryption key on your personal computer. Update the device encryption key.
Please repeat your last More request. The device has received more of a message. The device cannot save the additional information in the associated message because there is insufficient memory to save the message. Free up some memory on your device.
Refused by service. The connection to the wireless network refused the message.
Send a new message to the contact.
Re director transaction failure. If you are a Microsoft Exchange user, this message appears when the Blackberry Desktop Re director is temporarily unable to function. This may be caused by a problem with your network communication.
Resend the message at a later time.
Registration request failed - please try again. The attempt to register with the network has failed.
Register the device manually. Go to Options>Network. Click the track-wheel, then click Register Now.
Request failed - please try again. A request associated with a previously received message (such as a request for More) is sent from the device. However, the request failed due to a temporary error on your network. Resend your request.
Request for More failed. Your device will not receive more of a message if the original message is deleted, moved, or modified in the Inbox.
Send canceled by transport. The send process was canceled before it was completed. Resend the message.
Sending failed (please resend later and watch for error messages). There is a network registration problem, or there is a connection failure between the device and the personal computer.
Resend the message.
Service Blocked. Some GPRS services may be inactive. Contact your Blackberry network provider.
Service Disabled. The ability to send and receive messages is disabled. Sync the device with your personal computer.
Temporary network problem - please resend later. The network is temporarily busy. Resend the message later.
Temporary service problem - please resend later. There is a temporary network problem. Resend the message later.
Timeout - message not delivered. The message could not be sent to its destination within the set time frame.
Resend the message.
Transaction error - general failure. A general error transmitting the message occurred. Register the device with the wireless network.
Transaction error - timeout. A temporary problem connecting to the Blackberry Enterprise Server is preventing the message from being sent.
Transaction error - unknown command. There is an error with the device radio. Register the device with the wireless network.
Unable to compress/encrypt message. The device cannot send the message because it could not be properly encrypted. Connect the device to your personal computer, then generate a new encryption key.
Unable to find specified service. The service is not available. Connect the device to your personal computer to receive the correct service information.
Unlisted message error. • Delete the service books using step #5 at the top of this document and sync using Desktop Manager.
• Check the user’s Outlook mailbox size.
• If it is not full, send the ticket to G.AEXCHMSG for them to check the SendAs permissions on the server.
Unlisted send error. A problem sending the message has occurred. Resend the message.
Unlisted transaction error. A problem sending the message has occurred. Resend the message, or reset the device.
Unknown error. This message may appear when you generate an encryption key manually and click Update to copy the new encryption key to the device. It occurs as the device and your personal computer exchange information. Do one of the following:
• In Blackberry Manager, open Re-director Settings. On the Advanced tab, verify the email address specified is correct.
• Verify the device is registered on the network.
• Connect the device to your personal computer, then update the encryption key.
Title: Encryption Key Out of Sync
Description: User receives the following error on the hand held: “Decryption failure. Please regenerate key”.
Solution: Generate a new encryption key with one of the methods below.
From the hand held
1. On the hand held, click Options > Security.
2. Scroll down to the Services section.
3. Click the track wheel and select Regenerate Encryption Key.
With Desktop Manager
1. Connect the hand held to the computer hosting your desktop software.
2. Open Desktop Manager.
3. Double-click Re director Settings. The Re director Settings window appears.
4. Click the Security tab.
5. Select the Generate keys manually option and click Generate. The Generating New Key dialog appears. Move the mouse randomly to generate a new encryption key.
6. Click OK.
Root Cause: The encryption key information on the hand held differs from the key stored on the Black Berry Enterprise Server or Blackberry Desktop Re director.
Empty Deleted Items
Description: Using my Blackberry, how do I empty the “Deleted Items folder” from my desktop?
Symptom: This feature permanently deletes messages in from desktop’s “Deleted Items folder” This is useful if the desktop mailbox has reached its capacity and it is necessary to create free space for new messages.
Solution: 1. On the Home screen, click the Messages icon.
2. When the Messages screen appears, click the track wheel to view the menu. Click Options. The Message List Options screen appears.
3. Highlight Email Reconciliation and click the track wheel.
4. Within the Email Reconciliation screen click to view the menu. It does not matter which item is selected within.
5. Click Purge Deleted Items. A dialog box prompts confirmation of the action. Click Yes. The “Deleted Items folder” of the desktop will be emptied.
Remote Address Search
Description: From my Blackberry, how do I lookup a ML email address from the Global Address List?
Applies to: Blackberry
Symptom: The Remote Address Search feature is only available to those using Microsoft Outlook as a desktop email program. In addition the hand held must be enabled on the company Blackberry Enterprise Server.
Solution: 1. On the Home screen, click the Compose icon.
2. Once the “To” screen appears. Click the track wheel to view the menu. Click Search. A dialog box appears, prompting part or the entire name of the contact.
3. After typing the contact’s name, click the track wheel. The Compose screen appears with the search terms displayed in the “To” field.
4. Type the message while the search is in progress. After the search is complete, the “To” field displays the number of matches.
5. With the cursor in the “To” field, click the track wheel to view the menu. Click View Search. The Find screen appears, displaying the search results.
6. Select the contact and click the track wheel to view the menu. Select a send method.
7. After typing the message, click the track wheel to view the menu. Click Send. View the status of the sent message on the Messages screen.
Note:
When sending a message before the search has been resolved, a prompt will request confirmation of the send action. If no other addressees have been selected a dialog box appears, reminding you that your message contains no addresses.
Troubleshooting:
To verify the activation status of the Remote Address Search feature, on the Device Options screen, click Service Book Options. On the Service Book Entry screen, an entry named Address Lookup should be displayed. If Address entry is not available contact the local support team for assistance.
Title: Status Indicators
Description: What do the various status symbols and letters represent on my Black Berry device?
Symptom: The table below describes the network status indicators that appear on a Blackberry Wireless Hand held, while connected to the GSM/GPRS network.
Indicator Description
• You can send and receive email, personal identification number (PIN) messages, and Short Message Service (SMS) messages.
• You can place and answer phone calls.
• You can browse web pages.
• You can send and receive SMS messages.
• You can place and answer phone calls.
• You cannot send or receive email or PIN messages.
• You cannot browse web pages.
• You can send and receive SMS messages.
• You can place and answer phone calls.
• You cannot send or receive email or PIN messages.
• You cannot browse web pages.
• You are currently within an area of wireless coverage. This icon indicates the strength of that coverage.
• You are in an area of wireless network, but you can only place emergency phone calls. If your hand held is locked, or if the SIM card is removed, you can still place an emergency phone call by selecting the Emergency Call option on the “Hand held is locked” screen.
• You cannot send or receive email, PIN messages, or SMS messages.
• You cannot place or answer phone calls.
• You cannot browse web pages.
• Your hand held cannot connect to the wireless network because you are outside the wireless coverage area or you are within a structure that the wireless signal cannot penetrate.
• You cannot send or receive email, PIN messages, or SMS messages.
• You cannot place or answer phone calls, including emergency calls.
• You cannot browse web pages.
• You can continue to use the other applications on the handheld. Any pending messages are sent to you after you return to an area of wireless coverage that is part of your home network.
The table below describes the network status indicators that appear on a BlackBerry Wireless Handheld.
Indicators Description
• You can send and receive email, personal identification number (PIN) messages, and Short Message Service (SMS) messages.
• You can place and answer phone calls.
• You can browse web pages.
• Your hand held might be roaming into another wireless network, which is not part of the home network, or your hand held might be roaming into another network which does not have a data roaming agreement with your service provider. Contact your service provider for more information.
• You can place and answer phone calls.
• You can send and receive SMS messages.
• You cannot send or receive email or PIN messages.
• You cannot browse web pages.
• You are currently within an area of wireless coverage. This icon indicates the strength of that coverage.
• You can place and answer phone calls.
• You can send and receive SMS messages.
• You cannot send or receive email or PIN messages.
• You cannot browse web pages.
• Your hand held cannot connect to your wireless network.
• You cannot place emergency phone calls (911) if you are in a remote location outside your wireless coverage area or if you are in a concrete and steel structure that inhibits the wireless signal.
• You can only place emergency phone calls if your hand held is roaming onto a wireless network that does not have a service agreement with your network. To verify this status, the X indicator will switch to signal bars when you dial 911.
• You cannot send or receive email, PIN messages, or SMS messages.
• You cannot place or answer phone calls.
• You cannot browse web pages.
• You can continue to use the other applications on the hand-held. Any pending messages are sent to you after you return to an area of wireless coverage that is part of your home network.
Change Password
Description: How do I change the password on my Hand held?
Solution: You can change your password in your device options menu.
1. Use the track wheel to scroll to the Options icon located on your Blackberry’s main menu screen and click the track wheel.
2. Scroll to highlight “Security” and click the track wheel.
3. When presented with security information for your device, click the wheel and a menu appears with options.
4. Select “Change Password” and click the wheel. It will prompt you to enter the existing password.
5. Enter the password and click the wheel. It will then prompt “New Password”. Enter a new password.
6. The device will verify the new password. Click the wheel and select “SAVE”. The new password is now in affect.
NOTE:
• Password must be at least 6 alphanumeric characters.
• Last two passwords cannot be reused.
Title: BESv4
Description: BB Contacts or Calendars previously synchrony up with another software program or a shared mailbox or public folder
Symptom: Users who were on BES v3.6 where synchronizing with a different database or mailbox over the wire. Now that they have been migrated to BES 4.0, this has caused all items on the blackberry calendar or address book to synchronize with the users default calendar or contacts on their mailbox.
Solution: User will need to clean up his outlook, blackberry, and if necessary, the other database.
Disable Wireless Synchronization
1. On the hand held Home screen, click the Address Book or Calendar. In the Address Book, click the track wheel and select Options.
2. On the Address Book Options screen, next to Wireless Synchronization, select Yes.
3. Click the track wheel and select Change Option.
4. Select No.
Click the track wheel and select Save
Clear the address book or calendar database from the hand held
1. Connect the hand held to the personal computer and open Desktop Manager.
2. In Desktop Manager, double-click Backup and Restore.
3. In the Backup and Restore window, click Advanced. The hand held application databases appear in the right pane.
4. From the right pane, select the address book or calendar database.
5. Click the arrow to transfer the database to the left pane. This also saves a back-up copy of the database on the personal computer.
6. When a copy of the database appears in the left pane, select the address book database on the right side, and click Clear.
7. Click Close and select Yes when prompted to save the back-up database file to the computer.
Clear Outlook Calendar or Contacts of Items synchronized from Blackberry
1. In Outlook, select view-current view-define views (location will vary depending on version).
2. Select new and name it debug and select OK
3. Select fields and under address or appointment fields select modified
4. select Apply View
5. Sort by modified field
6. All the items that were imported from the Blackberry should have the same modified date. Confirm that these are the correct items and delete them
Enable Wireless Synchronization
5. On the hand-held Home screen, click the Address Book or calendar. In the Address Book, click the track-wheel and select Options.
6. On the Address Book Options screen, next to Wireless Synchronization, select No.
7. Click the track-wheel and select Change Option.
8. Select Yes.
Click the track-wheel and select Save.
Title: Disabling Sent Items
Description: The Blackberry Enterprise Server version 4.0 redirects messages sent from the desktop email client to the hand-held by default. This document identifies how to disable that option.
Symptom: The Blackberry Enterprise Server version 4.0 redirects messages sent from the desktop email client to the hand-held by default.
Solution: From Desktop Manager:
1. Open desktop manager and double-click on Re director Settings.
2. Click the Advanced tab.
3. In the Folder redirection section, click the Selected Folders option, followed by Choose Folders.
4. Make sure there is no check mark in the box next to Sent Items. If there is, remove it.
5. From the hand held:
From the Home screen, click on Messages.
1. Click the track wheel and select Options.
2. Select the Email Settings option.
3. Click the track-wheel and select Folder Redirection.
4. Highlight the mailbox. Click the track-wheel and select Expand.
5. Scroll down to Sent Items. Make sure there is no check mark in the box next to it. If there is a check mark, click the track-wheel and select Change Option.
6. Click the track-wheel and select Save.
Title: Enabling Wireless Calendar
Solution: From Desktop Manager:
1. Double click on the Intellisync icon.
2. In this screen there will be a Button that says Configure PIM- Click this.
In the next screen that opens highlight the calendar then click the choose button.
3. In the next screen select the Blackberry wireless Sync. Then click OK.
4. Click OK on the handheld configuration screen.(brings you back to the Intellisync Screen)
5. Near the top of that window there is a "synchronize now" button. Ensure there is a check in the Synchronize PIM box then hit the "synchronize now" button.When it does the synch it will ask you that it will have to remove all the entries for the calendar from your device, select ok/yes.
6. Then it will tell you that it needs to disable the outlook calendar, select ok/yes. This is so that the calendar on your BB matches exactly what is in your outlook.
7. After that is complete you be able to update your calendar while out of the office from your device and vice versa.
Title: Signal Strength Indicator
Description The signal strength indicator on the BlackBerry device can be displayed as either a bar graph or a RSSI number (dB).
Symptom: Data can be effectively transferred with three bars of connectivity, unfortunately the fluctuations in the bar graph can be difficult to decipher as the user travels.
For some users it may be advantageous to have them switch to a RSSI number and have them monitor performance. If delivery is delayed and the RSSI number is above 90 then the delivery issue is a likely result of carrier signal strength.
Note during the conversion the “lower” the RSSI number the better the signal strength. -90 is the approximate cut-off for data delivery.
Signal Bar Strength Indicators RSSI Indicators
5 bars (optimal strength) -77 or higher
4 bars -78 to 86
3 bars -87 to -92
2 bars -93 to -101
1 bar -102 or lower
Solution: To change the signal strength indicator on the BlackBerry device, the below procedures vary due to different devices:
Press and hold the ALT key and type dbon. To switch back to the bar graph, press and hold the ALT key and type dboff.
Or
Press and hold the ALT key and type nnmll. To switch back to the bar graph, press and hold the ALT key and type nnmll.
Or
Press and hold the ALT key and type nmll. To switch back to the bar graph, press and hold the ALT key and type nmll.
Title: Cannot Regenerate Encryption Key
Description: While attempting to regenerate an encryption key with Wireless turned off, you receive a warning or a prompt to turn Wireless on. The handheld will sit at the Enterprise Activation screen, displaying “Regenerating encryption keys...”.
Solution: To continue the regeneration process, Wireless will have to be turned on. To do so, complete the following steps:
1. From the Enterprise Activation screen, hold the Alt key down and press the Escape key repeatedly until Home Screen is highlighted.
2. Release the Alt key.
3. From the Home Screen, click Turn Wireless On.
4. Wait until the receiving data and transmitting data indicators stop.
5. Key regeneration is now complete.
Root Cause: Wireless must be turned on in order to regenerate an encryption key.
Description: Why are old messages disappearing from my handheld even though I’m not deleting them?
Symptom: Messages are disappearing from the handheld device even though they are not being deleted from Outlook.
Solution: Change the number of days your handheld will keep messages on the messages list:
1. In message options, click General Options.
2. Set the “Keep Messages” field.
And/or
Verify there is ample storage space on the handheld and that messages are not being overwritten by new messages.
Root Cause: Messages sent to your handheld that are older than the number of days that you specify in the Keep Messages field are removed from your handheld
And/or
Old messages are being over-written by incoming messages due to limited space on the device.
Title: Cannot compose email
Description: I cannot compose, reply to or forward a message from my handheld.
Symptom: While trying to compose, reply to, or forward a message from your handheld, or when you try to select an address in your address book, you receive the following error:
No message services is configured. You can only save as a draft.
Solution: Delete the service book (if present) and re-generate the encryption key manually.
• From the Home screen on the handheld, go to Options. Scroll down to Service Book and click the trackwheel.
• Select the Desktop (CMIME) service book (if present). Click the trackwheel and select Delete.
• Open desktop manager on your personal computer. Connect the handheld to the computer using a USB cable or COM port.
• Double-click Redirector Settings. Click the Security tab.
• Select the Generate keys manually option. Click Generate.
• Move your mouse to generate a new encryption key. When the key is finished generating, click Apply and then OK. You should now be able to compose messages and select addresses on your handheld.
Root Cause: The Desktop service book on the handheld is either corrupted, out of date, or not present.
Title: Duplicate Meetings
Description: User has duplicate appointments in Outlook when Wireless Calendar Synchronization is enabled
Symptom: Duplicate appointments in Outlook occur when wireless calendar synchronization is enabled.
Solution: Clear the Process requests and responses on arrival option.
Outlook 2000 or Outlook XP: Tools > Options > Preferences > Email Options > Tracking Options and clear Process requests and responses on arrival.
For Outlook 98: Tools > Options > Preferences > Email Options > Advanced Email Options and clear Process requests and responses on arrival.
1. From the BlackBerry Desktop Manager, go to Intellisync > Configure PIM.
2. Highlight Calendar and click Choose.
3. Select MS Outlook from the Available Translators list and click OK to save your settings.
4. Select Synchronize PIM and click Synchronize now within the Intellisync window.
5. Change the translator from MS Outlook to BlackBerry Wireless Sync.
6. Synchronize again by returning to the Intellisync window and selecting Synchronize PIM. Click Synchronize now.
Note:
By clearing the Process requests and responses on arrival meeting requests will need to be opened or deleted before they are added to the calendar.
Root Cause: The Outlook Calendar, which updates based on message requests and responses, might conflict with the BlackBerry Enterprise Server, as they both attempt to process the item.
Title: Encryption Key
Description: Why do I get the error - Decryption Failure: Please connect the handheld to your PC.
Applies to: BlackBerry
Symptom: User may get a “Decryption failure: Please connect the handheld to your PC”.
Solution: Have the user generate a new encryption key from their BlackBerry Desktop Software:
• Connect the BlackBerry device to the cradle or the Universal Serial Bus (USB) cable.
• Go to BlackBerry Desktop Manager > Redirector Settings. The Redirector Settings window appears.
• Click the Security tab and select Generate keys manually.
• Click Generate and move the mouse around.
• Click Apply to change the Status from Pendingupdate to Up to date and then click OK.
Generate a new encryption key from the BES console.
• Have user connect BlackBerry device to the cradle or the Universal Serial Bus (USB) cable.
• Highlight user in BES and select properties.
• Click the Security tab and select Generate keys manually and click Generate.
• Click Apply
• User will be required to move the mouse around.
• Refresh Status change the Status from Pendingupdate to Up to date and then click OK.
Root Cause: The handheld does not have the updated encryption key.
Title: Large Tasks are truncated
Description: A Task on the BlackBerry device can only contain 4095 characters.
Symptom: When you synchronize the Tasks, any Task containing more than 4095 characters in the desktop email client is truncated on the device. However, when you synchronize again, tasks are not truncated in the desktop email client unless you have edited the task on the device before you synchronize
Solution: This is by design. Users with large tasks are not recommended to update tasks on the handheld as it will overwrite what is on the outlook with the truncated version
Title: Message Overwritten
Description: Why are old messages disappearing from my handheld even though I’m not deleting them?
Symptom: Messages are disappearing from the handheld device even though they are not being deleted from Outlook.
Solution: Verify there is ample storage space on the handheld and that messages are not being overwritten by new messages.
Title: Reconciliation
Description: Why aren’t emails deleted from my Outlook being deleted on my handheld device.
Symptom: When an email is deleted from the BlackBerry Wireless Handheld, the email is not deleted from the Inbox in Microsoft Outlook (on your personal computer) following email reconciliation, or vice versa.
Solution: If you permanently delete an email in your Outlook Inbox, you must manually delete it from your handheld.
Ensure that Outlook is not configured to empty your Deleted Items folder each time you close Outlook.
1. In Outlook, from the Tools menu, select Options.
2. Click the Other tab.
3. Ensure that the check box beside Empty the Deleted Items folder upon exiting is clear (not selected), then click OK.
Note:
Email Reconciliation does not occur in real-time. By default it occurs on regularly scheduled intervals of approximately 5-15 minutes depending on network congestion.
Root Cause: When you permanently delete an email from your Outlook Inbox, it will not be deleted from the handheld during email reconciliation. An email can be permanently deleted by performing a “Shift-delete” or by setting a rule for permanent deletion. Rules that move messages to PST files or OST files may have similar issues.
And/Or
Outlook is configured to automatically empty the Deleted Items folder; thus permanently deleting any email that you deleted from your Inbox.
Title: Roaming
Description: Why do I sometimes loose the ability to send or receive messages while I’m traveling?
Symptom: A user notices during traveling they are no longer able to send/receive messages or browse the Internet from their BB device. The device indicates ample signal strength and phone calls can be also made from it.
Solution: Attempt to connect to a wireless network which is supported by the home network.
Change the wireless network selected on the BlackBerry Wireless Handheld:
1. On the handheld, go to Options > Network.
2. Click on the track wheel and select Scan for Networks.
3. Under Available Networks, highlight the network the handheld is activated on.
4. Click the track wheel and click Select Network.
5. Click the track wheel and click Register Now.
Manually select a wireless network provider:
1. On the handheld, go to Options > Network.
2. Click Scan Mode and click Change Option.
3. Click Manual.
4. Click the track wheel and click Scan for Networks or Select Active Network.
5. Under Available Networks, highlight the wireless network the handheld is activated on.
6. Click the track wheel and click Select Network.
7. Click the track wheel and click Register Now.
Root Cause: The device may be roaming into a wireless network which is not part of the home network. The local network may not have a data roaming agreement with the service provider assigned to the device.
Title: Security Timeout
Description: Can I change the settings on my handheld so I do not need to enter a password every 2 minutes?
Symptom: User’s device locks after 2 minutes, requesting user to enter password.
Solution: To change the Security Timeout setting on the device:
1. Scroll to Options icon located on the Blackberry’s main menu screen, and click the track wheel.
2. Scroll to highlight “Security” and click the track wheel.
3. User will be presented with security information for your device.
4. Scroll to “Security Timeout” and click the track wheel.
5. Select “Change Option” and click the wheel.
6. Scroll to select “1 Hour” and click the track wheel.
7. Click the track wheel and select “SAVE”.
Root Cause: The company policy is for the default timeout to be 1 hour. However the device default is 2 minutes and since this is more restrictive, it does not automatically change to the company policy setting.
Title: Send
Description: Why do messages sometimes display an X when I send from my handheld?
Symptom: A message sent from the BlackBerry Wireless Handheld TM displays an X beside it. The Message Status displays the following error:
Desktop couldn't find original message: if forwarding or replying please resend the message.
Solution: If the original message has been permanently deleted by using the “shift-delete” option or a rule, it cannot be forwarded or sent as a reply. This is by design.
If an Outlook rule has automatically filed the message to a personal folder (.pst) or an offline folder (.ost) it cannot be forwarded or sent as a reply. There is no work around besides removing the rules.
Root Cause: The original message has been permanently deleted from the Inbox or
an Outlook rule may have filed the message in a personal folder (.pst) or an offline folder (.ost).
Title: SMS
Description: Why am I not able to use SMS on my device?
Symptom: Cannot send SMS messages.
Solution: "SMS is not an approved means of communication and can only be used by the BCP 300 technologists when a BCP event is declared. To be clear, even if you are in the BCP 300, you ARE NOT TO USE SMS OR PIN-PIN unless a BCP event or test has been declared. In the future, this approval process will be handled through the E-communications task force. When that process changes, I will communicate the change to the support teams."
Root Cause: This is by design. SMS is not enabled within the ML environment. The BCP Policy has this feature enabled, but use is prohibited unless a BCP event is declared.
Title: Duplicate Contacts
Solution: Move the subfolders
In Outlook, move any subfolders from the Contacts folder to the Mailbox folder or the Inbox folder.
1. Right-click on the subfolder and select Move <Folder Name>.
2. In the Move Folder window, select the folder to which you want to move the subfolder (either Mailbox – <Username> or Inbox).
Disable Wireless Synchronization
1. On the handheld Home screen, click the Address Book.
2. In the Address Book, click the track wheel and select Options.
3. On the Address Book Options screen, next to Wireless Synchronization, select Yes.
4. Click the track wheel and select Change Option.
5. Select No.
6. Click the track wheel and select Save.
Clear the address book database from the handheld
8. Connect the handheld to the personal computer and open Desktop Manager.
9. In Desktop Manager, double-click Backup and Restore.
10. In the Backup and Restore window, click Advanced. The handheld application databases appear in the right pane.
11. From the right pane, select the address book database.
12. Click the arrow to transfer the database to the left pane. This also saves a back-up copy of the database on the personal computer.
13. When a copy of the database appears in the left pane, select the address book database on the right side, and click Clear.
14. Click Close and select Yes when prompted to save the back-up database file to the computer.
Enable Wireless Synchronization
9. On the handheld Home screen, click the Address Book. In the Address Book, click the trackwheel and select Options.
10. On the Address Book Options screen, next to Wireless Synchronization, select No.
11. Click the track wheel and select Change Option.
12. Select Yes.
Click the track wheel and select Save
Root Cause: When you synchronize wirelessly, all the contacts in the Contacts folder and its subfolders in Outlook appear in one folder on the handheld. Therefore, if a contact is found in more than one subfolder in Outlook, it is duplicated on the handheld.
Title: NOT GETTING ALL MESSAGES TO THE BLACKBERRY
Solution: 1. If a message is automatically moved to a PST file it will never go to the device.
2. If a message is deleted while the device was turned off or out of coverage, it will never go to the device.
3. Ensure that under the filters page the WHEN NONE OF THE ABOVE RULES APPLY setting is set to forward messages to the handheld. Because if it is set to the other one no messages sent to a DL will go to the device as they are not addressed to the user. And if they have both of the Default filters unchecked and the bottom is the other one nothing will go. They may have other filters set up.
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